MediaSignage support forum

community support => General discussion on the mediaCLOUD => Topic started by: ertaska on March 09, 2022, 05:34:09 PM

Title: Sometimes screen is Black
Post by: ertaska on March 09, 2022, 05:34:09 PM
Hi, I have 7 mediaDroid, and 5 different campains done with Studio-Lite.
I have some videos (last 1 minute each one) in that campains, and thats all. The problem is, sometimes one of that videos doesn't work and the screen stay black for that minute. This problem is aleatory, it can happens with diffetent videos in differents mediaDroids.
Some idea what is the problem?

Thank you!
Title: Re: Sometimes screen is Black
Post by: admin on March 10, 2022, 06:13:21 AM
more often, you may need to recode the video. for android devices, we recommend MP4 Format using the following codec settings:

Video: h.264, 24fps, 4mbps, 1920x1080 max resolution
Audio: acc, 44khz, 176kbps

You can use the freeware application freemake from: http://www.freemake.com/free_video_converter/ and recode the videos.

best regards

-ADMIN