Recent Posts

11

SignagePlayer / Re: SignagePlayer 6.4.10 crash and restart every few rotations

« Last post by admin on February 28, 2023, 08:59:06 PM »

if the issue persists, try deleting the cache folder and then re-register the player.  to delete the cache folder, first stop the player then press Win+R to open the Run Command box where you will type %APPDATA% then press enter.  you will be redirected to the Roaming Profile folder where you will locate and delete all folders that start with SignagePlayer (where there are usually 2 of them).  after deleting those folders, re-register the player - see if this helps.

if the issue persist then it might be your resources - check the image and video file's resolution, dpi (for image), fps (for video) and bitrates

best regards

-ADMIN

12

SignagePlayer / Re: SignagePlayer 6.4.10 crash and restart every few rotations

« Last post by genopsyde on February 28, 2023, 01:43:21 PM »

I recall that I've cleared the cache a few times, but that was before I had the marketing department reformat their content.
I've cleared all the caches and will monitor for crashes over the next few days.
Since they show up in event viewer, it should be easy to see if it's happened again.

13

SignagePlayer / Re: Cannot install watchdog trouble parsing file kitkat4.4

« Last post by admin on February 27, 2023, 09:30:02 AM »

is this 4.4.1 or 4.4.2 ?

best regards

-ADMIN

14

SignagePlayer / Re: SignagePlayer 6.4.10 crash and restart every few rotations

« Last post by admin on February 27, 2023, 09:28:55 AM »

first thing to try is to issue a command Clear Caching from Studio - go to Stations, on each station, highlight and then click on the Clear Caching - this should remove unused cached data and restart again

if the issue persist, it may be one of the content

best regards

-ADMIN

15

SignagePlayer / Cannot install watchdog trouble parsing file kitkat4.4

« Last post by cloesophia on February 25, 2023, 02:42:59 AM »

I have reset my android device, one of the early digital sigange devices running kitkat4.4
I have gone through the procedure for installing but when I use total commander to open the watchdog file i the setup folder. it says having trouble parsing the file and stops.

Pleae help

16

SignagePlayer / SignagePlayer 6.4.10 crash and restart every few rotations

« Last post by genopsyde on February 23, 2023, 11:26:55 AM »

I have about a dozen HTPC Windows 10 devices running 1607 (so that I can meter the connection and avoid full screen prompts from Microsoft)
They are all installed via the DigitalSignage Downloads page.
They are all running SignagePlayer version 6.4.10
They are all running Adobe Air version 28.0.0.125

They've been all running great for the last 5-10 years, until about a month or two ago.  Roughly December 2022 or January 2023.
I'll walk by the screens and they player will have crashed to desktop, and restarted via watchdog.
If I stand and watch long enough, it will do it again, but it's not the same image each time.

I've confirmed that the images are JPEG or PNG, and they are 1920x1080.
Every TV by now has died and been replaced with a 4K capable Smart TV, and Windows is set to 1920x1080 @ 100% Screen DPI.

Event Viewer shows EVENT ID: 1001  WINDOWS ERROR REPORTING
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: SignagePlayer.exe
P2: 0.0.0.0
P3: 5a1cc364
P4: Adobe AIR.dll
P5: 28.0.0.125
P6: 5a1cc66c
P7: c0000005
P8: 0056ce3a
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3D74.tmp.WERInternalMetadata.xml
\\?\C:\Users\COOP\AppData\Local\Temp\WERC003.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SignagePlayer.ex_7bca74fea7be6e48d5b5825874c954d8b21f4d_f80bc7d3_cab_1431c09e\memory.hdmp
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SignagePlayer.ex_7bca74fea7be6e48d5b5825874c954d8b21f4d_f80bc7d3_cab_1431c09e\triagedump.dmp
WERGenerationLog.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SignagePlayer.ex_7bca74fea7be6e48d5b5825874c954d8b21f4d_f80bc7d3_cab_1431c09e

Analysis symbol:
Rechecking for solution: 0
Report Id: ecc6fee8-7ebf-4f96-8ec6-6d517dbb53e5
Report Status: 100
Hashed bucket:

Is there something that has changed recently that is causing SignagePlayer to keep crashing on multiple computers?

17

SignagePlayer / Re: Android 9.1.0

« Last post by admin on January 15, 2023, 12:09:41 PM »

can you please use the old legacystudio and PWA clients on the devices? or does it have to go completely to the PWA version? is this migration free if we pay monthly rent with you?

you have to use Sign Studio (web or PWA version) to be able to use Sign Player (PWA version) and Sign Watchdog - you will also need to create a new account for Sign Studio

the web app and player are free - for the use of our service, we have the free and paid (enterprise subscription)

note for android devices, you must make sure you have the latest Chrome on your device otherwise you cannot run the Sign Player

best regards

- ADMIN

18

SignagePlayer / Re: Android 9.1.0

« Last post by pchmela on January 13, 2023, 07:35:27 AM »

can you please use the old legacystudio and PWA clients on the devices? or does it have to go completely to the PWA version? is this migration free if we pay monthly rent with you?

19

SignagePlayer / Re: Android 9.1.0

« Last post by admin on January 09, 2023, 03:47:14 PM »

Hello,

what it looks like with the release of a working watchdog or application that will work on Android TV 11

thank you

we have indeed released a new version of signWatchdog but this is intended for signPlayer use.  signPlayer is the new PWA version of the player in conjunction with the new signStudio.

for more info regarding signStudio, refer to this page: https://www.digitalsignage.com/_html/signstudio.html

best regards

-ADMIN

20

SignagePlayer / Re: Android 9.1.0

« Last post by pchmela on January 09, 2023, 06:36:55 AM »

Hello,

what it looks like with the release of a working watchdog or application that will work on Android TV 11

thank you