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MediaSignage support forum



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1
Hi, is there a way to operate the players, without the need of port 80?

My client has it cancelled due to security reasons, and it's blocking my access to the players.
2
Studio (Legacy / SignStudio) / Re: .exe+External video=stuttery video
« Last post by admin on March 07, 2023, 04:43:44 PM »
the video you are referring to is thru External Video component? note that whether thru resources or external link, the video will be downloaded and played thru the player's video player.  so the only way this can happen is if the video's encoding is till to high for the player (which is actually 32bit)

try to use the following video codec setting:
Video: h.264, 1920x1080 resolution, 24fps framerate, 4mbps bitrate
Audio: acc, 98 to 176 kbps bitrate, 44khz sample rate

best regards

-ADMIN
3
SignagePlayer / Re: SignagePlayer 6.4.10 crash and restart every few rotations
« Last post by genopsyde on March 06, 2023, 03:53:16 PM »
So it appears that there was still 1 piece of content that was formatted in a conflicting way.
When they changed the schedule tot he new content, the crashes stopped.
I have no specific information about what the incorrect format was unfortunately, since the marketing department never narrowed it down for me.

At least if it happens again, I'll see if I can slowly build a test campaign using their live content, and add 1 item at a time until it crashes.
4
Studio (Legacy / SignStudio) / .exe+External video=stuttery video
« Last post by panoramix on March 06, 2023, 03:51:28 AM »
Hello.
I have a timeline where I have two screens, on one I have a video with the External video component and on the other an .exe with the ExtApp/Capture component.
The video looks stuttery, as if it were at 10fps.
No matter what .exe you use, vlc, chrome..., it always looks bad.
The video is stored internally on the hard drive and I called via internal server, ISS from windows.
I have lowered the video resolution but the problem continues.
I have tested it with an i7+RTX3070,32GB Windows 10 PRO.
Any solution?

Thank you so much.
5
SignagePlayer / Re: Error dialog box "NO ..."
« Last post by admin on March 05, 2023, 10:47:40 PM »
it looks like you are using the older APK on android 8 or later

use the APK installer instead: https://galaxy.signage.me/Code/Install/apk/6.3/CloudSignagePlayer.apk

best regards

-ADMIN
6
SignagePlayer / Error dialog box "NO ..."
« Last post by arcadiabarcade on March 03, 2023, 02:56:19 AM »
Every time my Android SignPlayer begins to play through my designated scenes, a square error dialog box pops up in the middle of the screen with an OK button.

I cannot read the error. Whatever it says beyond "No" does not fit in the visible portion of the dialog box.

The only way to clear it is to plug in a mouse and click "OK." After awhile, it reappears. This is frustrating.

Any theories or help? Thanks in advance!

7
SignagePlayer / Re: SignagePlayer 6.4.10 crash and restart every few rotations
« Last post by admin on February 28, 2023, 08:59:06 PM »
if the issue persists, try deleting the cache folder and then re-register the player.  to delete the cache folder, first stop the player then press Win+R to open the Run Command box where you will type %APPDATA% then press enter.  you will be redirected to the Roaming Profile folder where you will locate and delete all folders that start with SignagePlayer (where there are usually 2 of them).  after deleting those folders, re-register the player - see if this helps.

if the issue persist then it might be your resources - check the image and video file's resolution, dpi (for image), fps (for video) and bitrates

best regards

-ADMIN
8
SignagePlayer / Re: SignagePlayer 6.4.10 crash and restart every few rotations
« Last post by genopsyde on February 28, 2023, 01:43:21 PM »
I recall that I've cleared the cache a few times, but that was before I had the marketing department reformat their content.
I've cleared all the caches and will monitor for crashes over the next few days.
Since they show up in event viewer, it should be easy to see if it's happened again.
9
SignagePlayer / Re: Cannot install watchdog trouble parsing file kitkat4.4
« Last post by admin on February 27, 2023, 09:30:02 AM »
is this 4.4.1 or 4.4.2 ?

best regards

-ADMIN
10
SignagePlayer / Re: SignagePlayer 6.4.10 crash and restart every few rotations
« Last post by admin on February 27, 2023, 09:28:55 AM »
first thing to try is to issue a command Clear Caching from Studio - go to Stations, on each station, highlight and then click on the Clear Caching - this should remove unused cached data and restart again

if the issue persist, it may be one of the content

best regards

-ADMIN
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