MediaSignage support forum

community support => Report bugs and errors => Topic started by: byoung on August 19, 2021, 05:27:32 AM

Title: Player unexpectedly stops displaying campaign after saving changes
Post by: byoung on August 19, 2021, 05:27:32 AM

This has happened to me several times... the screen goes black right after I save changes to a campaign. I can see the tv screen refresh (the side menu shows up) but the screen goes black. I used the camera live snapshot of the station and it's blank. I'm using the mediadroidx pro player. Wondering what it might be?

Title: Re: Player unexpectedly stops displaying campaign after saving changes
Post by: byoung on August 19, 2021, 05:38:32 AM

Update - I just noticed that the display flashes the transition between videos in a timeline and then goes black again. Weird. This is on my test player and it is a very short campaign. It's been running perfectly for several days but after I added a png resource and added it to a scene is when the problem occurred. I removed the scene hoping it would fix it but it didn't. Help.

Title: Re: Player unexpectedly stops displaying campaign after saving changes
Post by: admin on August 19, 2021, 04:45:18 PM

in both cases, it would be best to consult live chat so you can troubleshoot the issue together

best regards

-ADMIN

Title: Re: Player unexpectedly stops displaying campaign after saving changes
Post by: byoung on August 19, 2021, 08:53:36 PM

Thanks. I will and then I'll post the solution here in the forum so others can benefit from this discussion in the future.