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SignagePlayer / Re: Player displaying just black screen
« on: November 16, 2017, 11:05:55 AM »
make sure you have content scheduled in the scheduler.
if still an issue, please contact live chat so we can assist


SignagePlayer / Re: Screen Displaying Incorrect Resolution
« on: November 15, 2017, 09:06:18 PM »
Please visit live chat so we can assist

SignagePlayer / Re: None of Android Players work Offline???
« on: November 14, 2017, 06:38:46 PM »
sure, we fully support offline playback... please check with live chat for support on that

New features and suggestions / Re: Zoom function for HMTL 5 component
« on: November 10, 2017, 08:47:28 AM »
please visit live chat so they can assist

SignagePlayer / Re: JSONPlayer - Automatic Updates?
« on: November 10, 2017, 07:33:57 AM »
The flicker cant be avoided because this is caused by the mechanism that checks for updates on the json data,  in the common channel scenarios slideshow needs to be enabled as well as intervals set for the json player to check for updated data.

General discussion on the mediaCLOUD / Pricing updates
« on: November 10, 2017, 06:58:53 AM »
MediaSignage was established in 2008 and for 10 years we had always kept our pricing model super simple, FREE for everyone and $99 for the Enterprise / Resellers program.
Beginning December 2017 we will introduce a new pricing model which will allow a lower point of entry into the reseller / enterprisers program (reducing price by 50%), we will also introduce a new multi tier pricing for enterprise users which will provide a competitive advantage for resellers.

We kept the pricing model simple and as always, provide an unlimited tier as well.

FREE is always FREE:
Of course the FREE unlimited service will continue without any changes as this is part of our DNA; built onto the core of our business model.

Screen tiers:
With the Enterprise edition you only pay for the total number of active screens you own, and the system automatically adjusts your payment every billing cycle according to the total number of active screens you are using. The multi tier enterprise pricing ensures you get the lowest possible rate and even if you grow to thousands of screens in your network, you will not pay more than $299.00 a month.

0 - 1   screens = $49 a month (price reduced by 50%)
2 - 9   $99 screens: $99 a month (no price change)
10 - 19 = screens :  $149
20 - 39 = screens :  $199
40 - 79 = screens: $249
80+ - unlimited: screens = $299

New reseller advantage:
The new pricing model has the benefit of providing our resellers a competitive advantage when offering digital signage and kiosk services to their customers. For example if a reseller has 80 screens, they will automatically enter the unlimited plan of $299 a month. Their price per screen will be less than $2.00 a month ($299 / 150 = $1.99). Now If a regular customer owns 10 screens and signs up for the enterprise edition directly under MediaSignage, their price would be $99 / 10 =  $9.90 per screen per month. Thus the pricing tier allows resellers to offer lower prices compared to MediaSignage gain high percentage profit margins.

As always we thank you for your business and support and we look forward to continuing and providing you with the world's best digital signage solution!

this was already fixed in release 6.0.
can you please share your login email and campaign so we can check it for you (no password needed)

New features and suggestions / Re: New feature? Addition
« on: November 10, 2017, 06:41:35 AM »
we do have in our road map to do a multi screen snapshot, the only way it can be achieved today is via our open source API which can support this.


Report bugs and errors / Re: Dropbox Content
« on: November 10, 2017, 06:40:20 AM »
please visit live chat so they can assist.

SignagePlayer / Re: JSON Player / caching issues
« on: November 08, 2017, 06:43:09 AM »
This will take a while to answer, as we have to bring this up with the head developer to get the details.

Report bugs and errors / Re: Reboot Conditions don't work
« on: November 07, 2017, 04:01:27 PM »
a physical reboot is supported on mediaTOUCH and mediaBOX, on mediaDROID it will just restart the player


it's because only the first video will use GPU processing and you may be overloading the CPU with other videos.

SignagePlayer / Re: Directory for media files
« on: October 31, 2017, 06:42:41 AM »
we take care of it automatically and in Android SD card will be used if available.

yes it will only change after login.
of course this is an open source project so feel free to modify the CSS and images to always brand as your own

SignageStudio / Re: Facebook Component Low Resolution Images
« on: October 29, 2017, 08:12:18 PM »
yes full images have been set for a while now

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