MediaSignage support forum

community support => Report bugs and errors => Topic started by: ranjha99 on February 27, 2019, 11:59:20 AM

Title: "No Device" popup message after the android box restart
Post by: ranjha99 on February 27, 2019, 11:59:20 AM
If we restart or power off and then power on the android box or TV stick, we get a small pop-up window with message "No Device". The ads on screen keep displaying fine but that popup message keep sticking in the middle of the screen. We have to manually click OK on the pop-up to get rid of it.
Title: Re: "No Device" popup message after the android box restart
Post by: admin on February 27, 2019, 01:58:05 PM
may we ask if you are using android version 7 or version 8?  we have been getting reports that this behavior does indeed occur on some devices in these 2 versions

the devs are aware of this and we will be releasing a fix for this soon

best regards

- ADMIN
Title: Re: "No Device" popup message after the android box restart
Post by: ranjha99 on February 28, 2019, 08:25:44 AM
It is H96 Max - Android 8.1
Title: Re: "No Device" popup message after the android box restart
Post by: Msjones1020 on March 02, 2019, 12:15:50 PM
I am getting the same message. I have the hk1 mini with android 8.1

Any advise?
Title: Re: "No Device" popup message after the android box restart
Post by: admin on March 04, 2019, 04:23:02 AM
as mentioned, we are aware of the issue and are working on a new version.

best regards

-ADMIN
Title: Re: "No Device" popup message after the android box restart
Post by: ranjha99 on April 02, 2019, 06:00:48 PM
Hello,
Any update or work around on this issue yet?
Title: Re: "No Device" popup message after the android box restart
Post by: ranjha99 on April 03, 2019, 08:46:24 PM
We also tried X96 player with Android 8.1. The same issue.
Title: Re: "No Device" popup message after the android box restart
Post by: admin on April 04, 2019, 05:02:10 AM
we are on our final stages of beta testing so for testing purposes, you may try this release candidate:

http://galaxy.signage.me/Code/Install/apk/6.3/CloudSignagePlayer.apk

see if you no longer get the No Device message on your device.  in studio, it will still be identified as Linux 4.x (as this is the kernel used by android 7, 8 and 9)

again, note that this is still a beta release

best regards

-ADMIN
Title: Re: "No Device" popup message after the android box restart
Post by: ranjha99 on April 05, 2019, 09:42:42 PM
Perfect, this works fine. Thank you!!!!