MediaSignage support forum

community support => General discussion on the mediaSERVER => Topic started by: thegirl on April 29, 2011, 12:25:04 AM

Title: Can't get scheduler to work
Post by: thegirl on April 29, 2011, 12:25:04 AM
I'm trying to set up a campaign to run using the scheduler, but all I get is a black screen. I've tried all kinds of combinations, even the simplest display an image for 24 hours kind of setup doesn't work. It works fine when I use the mediacloud, just doesn't seem to work on mediaserver. Any ideas?
Title: Re: Can't get scheduler to work
Post by: admin on April 29, 2011, 06:20:21 AM
Make sure the time is correct on the Player PC (both OS date / time and BIOS date / time ).
Title: Re: Can't get scheduler to work
Post by: thegirl on April 29, 2011, 08:42:43 PM
The date and time is right, I installed signagestudio on the server itself and the nothing comes up when I preview the campaign using studio either.
Title: Re: Can't get scheduler to work
Post by: admin on April 30, 2011, 06:40:26 AM
I am sure something is mis configured.
Please talk to Lawrence on Live Chat on Monday and will check it out for you and review your setup.

you will do a quick screen sharing with Team Viewer, so he can help out.
Go to: http://teamviewer.com/index.aspx
Download the full version, run it, and give me the ID and password.
This way he can see your screen and figure it out.

Live support: http://chat.mediasignage.com

Regards,

Sean.


Title: Re: Can't get scheduler to work
Post by: thegirl on May 03, 2011, 04:57:06 AM
It's kinda hard to catch the live chat timing due to the time difference (I'm in Singapore GMT+8). But anyway, today I discovered that if I set the schedule to repeat daily for the week, it works. It only doesn't work if I set it to run once.