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Messages - admin

Pages: 1 2 [3] 4 5 ... 343
31
SignagePlayer / Re: blink of black screen at end of sequence
« on: March 31, 2021, 04:22:44 PM »
it depends on your campaign. if your intent is to show an image only, you can extend the timeline duration to get less occurrences of gaps. if you set it to 1 hour timeline duration, you only get a gap every one hour. if you set it to 6 hours, you get a gap every 6 hours. maximum timeline duration is 24 hours.

best regards

- ADMIN

32
Report bugs and errors / Re: Android Playback Issue
« on: February 18, 2021, 01:18:22 PM »
Amlogic S90x with Android 7 is found to be incompatible with our Version 6 of our player software.  android 6 does seem to work but it does not work correctly if you are trying to overlay a transparent image on top of a video.  note that Amlogic S90x uses Cortex A53 processor which is quite old and thus has issues with newer android os version as the gpu driver is outdated.

the version that may work though is version 5 of the player but with some varied results. if you wish to try, you can download the version 5 apk from this link: http://galaxy.signage.me/Code/Install/apk/5.0/CloudSignagePlayer.apk.

best regards

-ADMIN

33
SignagePlayer / Re: Reliable Android Player?
« on: February 17, 2021, 01:14:25 PM »
android devices use low powered arm processors and its only recently that you have more powerful ones.   in order to keep cost down, what most manufacturers do is to use older chipset - android 10 for example may still work on some older chipset (chipset such as the one using Cortex-A53 processor) without the proper hardware driver such as gpu - such may cause issues with our app especially the latest ones relies on the hardware GPU. most of the issue can be seen when trying to play videos.

the first thing to try is enabling Texture Video in the video's property when placed in a scene or channel and see if it makes the playback more stable. note that in some cases, video will not play at all when this property is enabled which means your hardware GPU is not implemented properly or is simply not capable.

another thing to try is to recode the video to mp4 with the following codec settings:

Video: h.264, 24fps, 4mbps, 1920x1080 max resolution
Audio: acc, 44khz, 176kbps

video needs audio track even if there is no sound otherwise, the app can crash.  you can use converters such freemake from: http://www.freemake.com/free_video_converter/ and recode the videos to match the above codec settings.

best regards

-Admin

34
Open source Digital Signage / Re: FasterQ : send email/sms notifications
« on: February 16, 2021, 11:18:04 PM »
I am having this same issue. The Print, QR and email works for me, but the SMS notification is not working. I am located in Guyana, South America.

In addition, a record is added to the queue although the user does not receive the SMS.

the sms gateway is set for US only. therefore this feature is not available in your country.

Q1) FasterQ has the option to send a notification when a certain number of people are ahead of you and the number of people is adjustable per queue
in the BackOffice but unfortunately this option is not functional for the moment , Why?
Q2) FasterQ has the option to send a  notification saying you are next in the queue but this option is not functional , why?

we have to check the code for the email portion but for the SMS, as mentioned above, this feature is for US only.  at the moment though, development for Studio Lite has been halted as we are focused more on the next version of the platform called Sign Studio which combines all features from Pro and Lite but using purely web interface. we will review the email feature again on testing.

best regards

-ADMIN

35
for android devices, the optimal result can be achieved if you use jpg with 1920x1080 max resolution with 72dpi and 80% quality. the resulting file size would be about 200kb to 500kb. transition is processing intensive thus reducing using the above would help. also are you using a single timeline? if you are and have set it to 24hrs, try reducing it to 6hrs or 4hrs - this give the player the chance to release the timeline from memory and lessen the chance of memory leaks.

best regards

-ADMIN

36
SignageStudio / Re: StudioPro and Flash.
« on: January 15, 2021, 02:43:42 PM »
any news on on the flash replacement yet?
during this naff lockdown im trying to get up and running with the media boxes i bought, but i do need the studio working to see how it looks
tnx

there is no official date yet but we are doing the final stages of alpha testing. it will be within this quarter but we'll do our best to get it out earlier

best regards

-ADMIN

37
the  "notify via SMS" is for US only as the gateway used is for US.

best regards

-ADMIN

38
SignageStudio / Re: Execute TrueConf Client on DigitalSignage Player
« on: December 22, 2020, 09:24:52 PM »
you can use Common Channel instead - the instance will be active as long as the player is active.

best regards

-ADMIN

39
though there is a way to install our player apk onto chromecast with android tv, the processing power necessary to render the presentation is not enough therefore we do not recommend using this device as your player. we might though in the future iterations of the player.

best regards

-ADMIN

40
SignageStudio / Re: Execute TrueConf Client on DigitalSignage Player
« on: December 07, 2020, 11:15:56 PM »
external apps can be made to seem like it is part of the signage player application by making the external app's window appear on top of our player's window.  however, if its really a component, one way is to make a custom component using webkit which is limited to web interface.  the other way would be to create a flash component so you can access the device's hardware - this however is outdated and had been dropped since the release of version 6 of our platform.  either of the two options would require research and development on your part.

Note that other than giving you these interfacing options, it is beyond the scope of digitalsignage.com's support to develop this nor will it be prudent for us to share the work of digitalsignage's customer.  that said, you can either ask the company directly or wait for a reply from other forum users who'd be willing to share this information.

best regards

-ADMIN

41
SignageStudio / Re: StudioPro and Flash.
« on: December 02, 2020, 01:14:41 AM »
we are still on development so officially, we may have it ready anytime within first quarter of 2021

best regards

-ADMIN

42
SignageStudio / Re: Execute TrueConf Client on DigitalSignage Player
« on: November 30, 2020, 10:21:11 PM »
the most you can do is launch TrueConf Client from the player provided that you are using Windows device as your player.  you will launch the client using Ext/App Capture component where you will put the path to the program in AppName  field and any command line parameters in Command Line field of said component.

Note: other than launching and passing command line parameters is the most the player can do and have no control over the client.

best regards

-ADMIN

43
SignageStudio / Re: Can't Get the HTML5 widget to show my scheduling page
« on: November 18, 2020, 02:48:04 PM »
you can also use chrome instead of firefox. note that like firefox, if the interface is not full screen, the browser's window can is floating and can be moved

using chrome, you can use:
App Name: c:\progra~2\Google\Chrome\Application\chrome.exe
Command Line: --app="<yourURL>"

where <yourURL> is the site you wish to  show. change --app="<yourURL>" to --kiosk "<yourURL>" if you want full screen

best regards

-ADMIN

44
SignageStudio / Re: Can't Get the HTML5 widget to show my scheduling page
« on: November 17, 2020, 04:34:19 PM »
firefox is an external app thus its running on a separate window separate from the player window therefore cannot be locked. the url does not work with html component?

-ADMIN

45
there are two softwares needed: Signage Studio and Signage Player

Signage Studio is where you are going to create and update your presentation. when you save, its uploaded to our server while Signage Player is the software that is to be installed on your device (if you got the device from us, its already preloaded).

if the intent is to create and upload the presentation, what you need is the Signage Studio software.  the website redirects you to a certain "download" page only if you are trying to log into Studio with a Pro account from the browser - if you are trying to use this, you will need to enable Flash on your browser.

currently, web version of studio does not save properly, so it would be best to download desktop software instead.
if you are using Windows, download and install Studio from : http://galaxy.signage.me/Code/install/exe/CloudSignageStudioSetup.exe
if you are using Mac, download and install Studio from: https://www.digitalsignage.com/downloads/StudioProMacSigned.pkg

best regards

-ADMIN

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