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MediaSignage support forum



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41
General discussion on the mediaCLOUD / Re: "your account may be verified"
« Last post by admin on April 14, 2022, 07:54:56 PM »
we have repied to the ticket you have submitted and have asked you to recreate the account

best regards

-ADMIN
42
SignagePlayer / Video wall low resolution problems
« Last post by FrankieWalks on April 14, 2022, 12:37:35 PM »
Hey! Me and my friends did a video wall project last year. We are total newbies and some things went..not wrong but could have gone better and I wanted to ask this forum if you may have any tips for us, to improve what we already have. We know that you can spend a looot of money on these things but we were on a budget and now we're kind of "suffering the consequences".

So we built a mobile exhibitions space last year including a video wall consisting of six Hisense 70AE7010F TVs (70 inches each). We placed them vertically on three walls in a U-Shape, two on each wall and a company connected them all with a set up of a media player, a LAN switch and each tv had its own receiver where the signal was send to. So the media player split the one video we put in into six pieces.What happened, and what we did not see coming , was, that even though these TVs are 4K we can only show hd on them now and since these are normal TVs and no expensive digital signage displays, I was told afterwards, that the pinq rate is not high enough for everything to look smoothely because you can see a little delay where the tvs touch. This is also something we only noticed after everything was paid for and set up.

Maybe you have some advice for me, is there any way, to improve the quality of the tvs to at least full hd?We sat down again this year and thought maybe there's even a simpler way to do this. Maybe you could export the Video in 6 parts, that will fit the format of each TV on portrait mode. Put a USB flash drive into each TV rotate the video and, I don't know if this is possible, but sync them somehow so you can start each video at the same time?

Do you think, ths idea could work and do you know a way, to sync the TVs, not with them playing the same video but different videos? or do you think we should stick to the first set up or is there a way to improve this set up? if you need more technical details, I could add them later!

I would be very thankful for any advice!Sorry if my English has some flaws, I'm from Germany :)

I could not figure out how to insert an image but you can find the project on instagram "zwo70.art"
43
Report bugs and errors / Android Player Not working Waiting for ping
« Last post by eldin.glamocic on April 14, 2022, 10:26:13 AM »
Hello,

We are having an issue with our android players we have several different locations all throughout the united states our Cedar Falls office is our main headquarters we have 6 android players all the same model here and at all of our other locations. The 6 in Cedar Falls work fine but the ones in other cities dont. They are all connected to a password protected guest network. The screen will go black on them and keeps cycling in the studio red, yellow, then green. Keeps showing like it is online, but then goes offline. There is a red eye on we tried to factory reset the device we tried to uninstall the program reinstall it and none of it worked.

Sometimes it says waiting for ping... Trying to connect almost like it is offline but it is online you can connect it. Does anyone know what this could be?

Thank you,
Eldin
44
General discussion on the mediaCLOUD / "your account may be verified"
« Last post by ascc on April 13, 2022, 08:17:26 AM »
Hi, I'm trying the free version of SignageStudio. When I go to save the changes it tells me that I have to go to my email to activate the account. But in my email address I have not received any activation message.
I would also like to ask you, with the free version can I create my own interactive application, or do I need the paid version?
Thank you
45
Studio (Legacy / SignStudio) / In search of a signage company
« Last post by Jacquelineg111 on April 07, 2022, 02:45:15 AM »
I run an advertising firm. I usually do digital marketing. But now, one of my clients has asked me if I could do a custom digital sign for them. Then I thought that would be a great side hustle for my company. So, where could I find some excellent custom digital sign makers?
46
Report bugs and errors / Re: RSS not updating
« Last post by admin on March 23, 2022, 06:56:55 AM »
The RSS feed using the RSS news component stops updating. The only way I have found to get it working again is to take the URL off under custom url, save, then put the URL back in, and save again. This is a problem in that old information is often display when the RSS feed changes but the player does not pick it up.

This is when using the Windows player.

it sounds like there is a server side caching. has this behaved like this ever since? for quicker response, contact our chat support

best regards

-ADMIN
47
Report bugs and errors / RSS not updating
« Last post by bud@pflug.us on March 21, 2022, 04:18:57 PM »
The RSS feed using the RSS news component stops updating. The only way I have found to get it working again is to take the URL off under custom url, save, then put the URL back in, and save again. This is a problem in that old information is often display when the RSS feed changes but the player does not pick it up.

This is when using the Windows player.
48
Report bugs and errors / Re: TLS-Error popup for LetsEncrypt certificate
« Last post by lngo on March 20, 2022, 08:44:24 AM »
Thanks for the suggestion, but it did not change the behaviour. The popup still appears, and to me it does not look like (i. e. it does not appear as material design) something the Android OS would show. Btw., the installed Chrome browser, WebView-Component and others happily connect to hosts with similar certificates.
49
Report bugs and errors / Re: TLS-Error popup for LetsEncrypt certificate
« Last post by topangan on March 11, 2022, 08:40:59 AM »
I am not sure which version of the Android player you have but this method worked for me using the Media Droid X Pro player (Android version 9).  You will need to go into the Android settings and select "Apps".  Then select "See All Apps", scroll down to the bottom and select "Show System Apps".  Then select "Certificate Installer" and turn off "Notifications".  After doing this, you will need to clear the cache and restart the device.  Please post to the forum if this resolves your problem...
50
General discussion on the mediaCLOUD / Re: Sometimes screen is Black
« Last post by admin on March 10, 2022, 06:13:21 AM »
more often, you may need to recode the video. for android devices, we recommend MP4 Format using the following codec settings:

Video: h.264, 24fps, 4mbps, 1920x1080 max resolution
Audio: acc, 44khz, 176kbps

You can use the freeware application freemake from: http://www.freemake.com/free_video_converter/ and recode the videos.

best regards

-ADMIN
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