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Report bugs and errors / Windows8/10 problems
« on: March 07, 2016, 09:31:39 AM »
Hello guys,
i would like to report a problem related wwhich occurs when using the Windows8/10 players.
1. When installing the version 4.34.11 when trying to upgrade to the latest version 4.34.35 error #3219 occurs. In the studio it is visible that the update process is unsuccessful. There is a workaround when we open the directory of the signage player pressing the right mouse button selecting properties and clicking on "Run this program As Administrator".
2. The power saving mode of the monitor doesn't work properly. It is possible to schedule the monitor to turn off but after that the monitor doesn't turn on.
This problem is not present on players running on Windows7. Actually this bug is present since more than 1 year and now it is quite a problem ti find license on Windows7.
Can you please give me some idea when you will be able to fix that?
Regards
i would like to report a problem related wwhich occurs when using the Windows8/10 players.
1. When installing the version 4.34.11 when trying to upgrade to the latest version 4.34.35 error #3219 occurs. In the studio it is visible that the update process is unsuccessful. There is a workaround when we open the directory of the signage player pressing the right mouse button selecting properties and clicking on "Run this program As Administrator".
2. The power saving mode of the monitor doesn't work properly. It is possible to schedule the monitor to turn off but after that the monitor doesn't turn on.
This problem is not present on players running on Windows7. Actually this bug is present since more than 1 year and now it is quite a problem ti find license on Windows7.
Can you please give me some idea when you will be able to fix that?
Regards