MediaSignage support forum

community support => Report bugs and errors => Topic started by: westendmamas on January 05, 2022, 06:26:08 PM

Title: Studio Pro Mac v 10.0
Post by: westendmamas on January 05, 2022, 06:26:08 PM
The file upload is broken.  I can do it for 1 upload, but on subsequent uploads (In Resources / Plus symbol / from local), the dialog box appears, but I am unable to click in it.  I have to close Studio Pro to have the dialog box close.
Title: Re: Studio Pro Mac v 10.0
Post by: mpick247 on January 06, 2022, 02:15:18 PM
I am seeing same thing.

macOS Monterey
StudioMac 10.0

Also when I am trying to login and I type the letter "d" dictation pops up.  Type the letter "e" and Emoji menu comes up.  Have to hold CTRL while typing those letter to get them.  This behavior doesn't happen in any other application on Mac.
Title: Re: Studio Pro Mac v 10.0
Post by: admin on January 06, 2022, 04:28:43 PM
I am seeing same thing.

macOS Monterey
StudioMac 10.0

Also when I am trying to login and I type the letter "d" dictation pops up.  Type the letter "e" and Emoji menu comes up.  Have to hold CTRL while typing those letter to get them.  This behavior doesn't happen in any other application on Mac.

note that this is a Mac OS behavior and as such refer please refer to this article https://discussions.apple.com/thread/253297084 (https://discussions.apple.com/thread/253297084)

best regards

-ADMIN
Title: Re: Studio Pro Mac v 10.0
Post by: admin on January 06, 2022, 04:32:09 PM
The file upload is broken.  I can do it for 1 upload, but on subsequent uploads (In Resources / Plus symbol / from local), the dialog box appears, but I am unable to click in it.  I have to close Studio Pro to have the dialog box close.

we have not observe such behavior on our end. have you tried clearing its cache folder? to clear the cache, open terminal then issue the command:

Code: [Select]
rm -r -f  Library/Application\ Support/StudioProMac.<TAB>

please note that in the <TAB> portion, press the tab key for auto completion

best regards

-ADMIN
Title: Re: Studio Pro Mac v 10.0
Post by: westendmamas on January 20, 2022, 12:55:55 AM
I cleared the cache folder but the problem remains.  The dialog box to pick a file opens up, but my mouse cannot select any folder or file (or click anywhere in the dialog).  I can use a few keys, but I cannot select a file.  The only out of this is to close the Application and reload it.  Right now I can only upload 1 file per application startup.

I also had the "e" key on the keyboard opening up the emoji menu.  I used the link you posted to Apple's site and set up an Emoji shortcut for StudioProMac and now the E no longer brings up the emoji menu, but I still cannot upload more than 1 file.
Title: Re: Studio Pro Mac v 10.0
Post by: westendmamas on January 20, 2022, 12:57:57 AM
I am seeing same thing.

macOS Monterey
StudioMac 10.0

Also when I am trying to login and I type the letter "d" dictation pops up.  Type the letter "e" and Emoji menu comes up.  Have to hold CTRL while typing those letter to get them.  This behavior doesn't happen in any other application on Mac.

Are you having the same file selection dialog box issue?  I still can only upload 1 file, followed by having to restart the application to upload another.