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Topics - KioskGuy

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I'm an Enterprise reseller.  We have just put in new Windows PC players on three screens for the client running Windows 7.  They have content that just doesn't want to work using the HTML component. It had worked until sometime late fall 2014.   It loads the HTML and Flash but gets data communication errors. http://live.deckmonitoring.com/?id=hubert

So per support chat, we changed to using the Firefox External App component.  http://www.digitalsignage.com/_html/reseller_video.html?videoNumber=FireFox   
And this runs the content with no errors.  Great! 
However, the second time the timeline loads the External App and ends (transitioning to it's next content element) it crashes Firefox and Windows shows an error modal window in the foreground.

The client is sequencing timelines together, if that matters.

SignagePlayer / External App & Firefox resized the content
« on: August 06, 2014, 11:18:25 AM »
I have a client's screen that is using Firefox as an ExtApp component in the lower half of a split screen. 
2 weeks ago the lower half suddenly resized smaller and the upper zone is now pushed up and out. (see photos)

I believe that Firefox updated to the latest full release and somehow resized itself.  I uninstalled and downgraded to the previous version that worked.  But I still have the same issue.
I can resize the Firefox window (in the foreground) but the upper zone is still resized smaller and upon restart, Firefox come back up and is squashed. 

Also, if I run a full screen (1080x1920 portrait) playlist, the player is showing only the same amount of screen shown as in the above situation. Extra black at the bottom, content squished.

At one point last week, I was able to resize it and restart to a proper looking campaign.  But then later it was back to it's tricks. I'm not really sure why it didn't hold.
I've uninstalled and re-installed the player app and Air.  Those are current.
I've recreated the screen division and rebuilt the campaign from scratch. 

Any advice?

Report bugs and errors / export to SD card not working - signage studio
« on: January 04, 2013, 09:41:57 AM »
Myself and another user on the forum confirmed the manual export for putting content on an SD card is not working.

My MediaDroidX is doing so poorly with playback and Wifi downloads, that I thought I'd try to use the SD card method.

I cannot seem to get Signage Studio to do the export.  It starts, gets to the fourth item which is labeled "Receive Styles" and it craps out.  Never completes.    I've tried on my Mac and also a Windows box. The windows version never gets to the fist item... even when I let it set overnight. 

Can you export a playlist and see if it works for you?

SignageStudio / How to export campaign to microSD card?
« on: January 03, 2013, 11:51:59 AM »
Hello, I'm using the MediaDroidx player device but the location has no internet connectivity.  The player often will not play the playlist last uploaded to the device.  It also will often not connect to a wifi hotspot or even allow me to turn on the wifi (ugh).  So I want  to export the campaign to a microSD card and have the player pull from that.
How do I export the campaign to the SD card so I can take it to the device?



I just bought 8 new mediaDROID ZX devices and I have one that will not connect to the Default Server during initial setup.  I see an error appear that says "SocketTimeoutException"  which I believe has something to do with it.
The device does connect to the web via Wifi and Ethernet and I can surf using the built in Chrome Browser, etc.  But the signage player/controller will not allow me to sign in and setup this device.

Thank you

I'm getting an error when trying to save(upload) changes to the server. 

"User does not have privilege to add records in table station_ads"    - we are not using ads in our campaigns. 

Thanks for any assistance.


SignagePlayer / SWF file plays too fast
« on: January 18, 2011, 01:57:18 PM »
I have a Flash SWF file that plays at regular speed on a PC directly in Flash / flash player.   But inside of SignageStudio and SignagePlayer it plays at a very fast speed.  We tried slowing down the frame rate but that didn't have any effect.  It was created in CS5.
 Any ideas?  Should I attach the file?

SignagePlayer / supported resources or components
« on: February 12, 2009, 10:22:28 AM »
Can I upload and XML file along with my SWF?  We have a flash app that pulls data from it's XML file to enable an interactive touchscreen DS application.  Can this be done?



SignageStudio / Multiple logins for our account
« on: February 12, 2009, 08:31:06 AM »
Can I have multiple staff members login to manage our screens (with different usernames) or do I have to share my login for them to access the screens in our account?  If so, can I control their access:  such as Joe can only create content but not manage the screens and post content, etc.?


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