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« on: June 16, 2017, 02:11:16 AM »
Hi, yesterday I talked with Joe J on live chat and he said to also post it on forums.
Is verry urgent to fix it because we have more than 2000 devices with this problem.
The problem:
Signage Player get stucked with message "checking connection" everytime our data plan of the SIM Card is empty.
Doesn't matter if the our Android Minix is connected via wifi or cable, always get stucked.
The signage player should play the campaign from video cache if there is no internet connection.
The problem here is that signage player detects that is connected via wifi or cable and thinks it have internet,
but this is not true because can be connected to router but the SIM card can be empty so here comes the looping of "checking connection"
The fix / suggest to fix it:
The Ideal mode: Just after signage player started should play the cache campaign, (no matter if have internet or not)
In background should check internet connection without showing the message , if internet is ok then download changes,campaigns or whatever. if not still play cache campaign.
Also if detects internet but the "checking connnection" take to long (1 min.) should play the campaign from cache.
I suggest to limit checking connection to 1 min. (no matter if founds internet or not) after 1 min cheking connection without success get real internet should play cache campaign.
Details:
Devices we use:
- Minix X6
- Minix X7
- Minix X7 Mini
Routers -> Huawei CPE B593
Regards,
Constantin