MediaSignage support forum

community support => SignageStudio => Topic started by: Science Central on October 22, 2019, 11:25:37 AM

Title: MP4 Video NOT loading to just 1 of 7 screens
Post by: Science Central on October 22, 2019, 11:25:37 AM
Help!

We have seven (7) digital signage screens scattered around our building.  We have a scene that was created using Scene Editor which has a .mp4 video resource in it.  The scene played just fine on six (6) of the digital signage screens, eventually.  For several of them, it took a restart for the video to actually show up.

However, one (1) of the screens is still not showing up.  It just shows as a blank portion of the scene.  Here's what I've done so far.


What else should I do to troubleshoot?
Title: Re: MP4 Video NOT loading to just 1 of 7 screens
Post by: admin on October 22, 2019, 12:09:40 PM
how large is the video?  from your description, you mentioned "eventually" which indicates the video may be taking time to download and cache.

what player device are you using? and what player software version?

best regards

-ADMIN
Title: Re: MP4 Video NOT loading to just 1 of 7 screens
Post by: Science Central on October 24, 2019, 08:28:05 AM
Thanks for responding.  The video we're trying to play is approximately 45 seconds long and the video file is 46,066 KB in size.

According to the "Stations" module in Signage Studio, all screens are...

Title: Re: MP4 Video NOT loading to just 1 of 7 screens
Post by: admin on October 24, 2019, 08:39:28 AM
it would be best if you can join us on chat so the issue can be further examined.

join us at http://chat.digitalsignage.com

best regards

-ADMIN