MediaSignage support forum

community support => SignagePlayer => Topic started by: thongbk on January 15, 2018, 11:54:15 PM

Title: function to get snapshot is not stable ?
Post by: thongbk on January 15, 2018, 11:54:15 PM
Hi ,

did anyone use get snapshot on android player (6.0) ? does it work stable ? sometime we got black screen while play video.

I just chatted with DS's supporter and got the answer snapshot won't stable on any devices .

thanks

Title: Re: function to get snapshot is not stable ?
Post by: admin on January 16, 2018, 09:22:18 AM
please check with live chat so they can review this for you...
Title: Re: function to get snapshot is not stable ?
Post by: thongbk on January 18, 2018, 02:03:52 AM
@Admin ,
I just chatted with DS's live supporter and get the answers " the texture run not stable on some android devices". that why I want to ask DS's user to know anyone got the same issue with me or not. If alot ppl get unstable issue , I will hope DS will fix this issue soon  Otherwise i will find another ways to workaround it :D
Title: Re: function to get snapshot is not stable ?
Post by: admin on January 19, 2018, 08:07:39 AM
the snapshot does not capture video? or the entire screen?