MediaSignage support forum
community support => Report bugs and errors => Topic started by: StarVue on September 27, 2017, 05:48:46 AM
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Every since the release of v6.XX I have been getting the following errors on my Signage Players.
These are not all the same devices & not all running the same campaigns.
If I roll back to V5.0.106 all is good and stable.
>>>> Error pasted below
Problem signature:
Problem Event Name: APPCRASH
Application Name: SignagePlayer.exe
Application Version: 0.0.0.0
Application Timestamp: 58b61f5c
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16850
Fault Module Timestamp: 4e21132b
Exception Code: c0000002
Exception Offset: 00009673
OS Version: 6.1.7600.2.0.0.320.65
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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can you please share your campaign name and login (do not post password!)
so we can try it on our end?
regards
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cayuga@starvue.net
Campaign: Hallway
Output: 3-ZONE
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This has been traced to the GLOW effect you are using on some of your scenes, the 6.X player uses quite a bit more CPU resource and is causing some of the lower end windows players to crash for some reason. We tested this on i3 i5 and i7 based players and the i7 players ran without issues. We are investigating the issue and will try to issue a fix on a new release.
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I am very glad to hear that you pinpointed the cause! :D
I look forward to your investigation & future "FIX"! ;D
Kind regards,
StarVue