MediaSignage support forum

community support => Report bugs and errors => Topic started by: hapishyguy on November 12, 2021, 09:35:32 AM

Title: Andrpid apk 6.3.2.6 can not login
Post by: hapishyguy on November 12, 2021, 09:35:32 AM
Hi,

I have installed the apk 6.3.2.6 on various boxes and phonesand they all have the same issue. When we type our username and password nothing gets types. It keeps blank. As we type on our keyboard nothing gets typed in the app.
How do we fix it.

Thanks


Title: Re: Andrpid apk 6.3.2.6 can not login
Post by: admin on November 12, 2021, 02:29:18 PM
if you are using an android media player, try with a usb keyboard and mouse. make sure to select the field first before typing

for phones, there are certain phones using custom keyboard that has this issue. what android version is this? and are you using custom keyboard?

best regards

-ADMIN
Title: Re: Andrpid apk 6.3.2.6 can not login
Post by: hapishyguy on December 11, 2021, 03:41:30 AM
if you are using an android media player, try with a usb keyboard and mouse. make sure to select the field first before typing - With the keyboard and mouse it fine but when installed at places where we ca not reach is an issue. The remote should work.

for phones, there are certain phones using custom keyboard that has this issue. what android version is this? and are you using custom keyboard? - No, I am not using custom keyboard. Its android 10.

best regards

-ADMIN

Title: Re: Andrpid apk 6.3.2.6 can not login
Post by: admin on December 13, 2021, 04:09:30 PM
if you are using an android media player, try with a usb keyboard and mouse. make sure to select the field first before typing - With the keyboard and mouse it fine but when installed at places where we ca not reach is an issue. The remote should work.

for phones, there are certain phones using custom keyboard that has this issue. what android version is this? and are you using custom keyboard? - No, I am not using custom keyboard. Its android 10.

best regards

-ADMIN

there are handheld wireless mouse/keyboard devices you can use such as this https://www.amazon.com/Upgraded-Rii-Wireless-Keyboard-Raspberry/dp/B00Z81U3YY/' (https://www.amazon.com/Upgraded-Rii-Wireless-Keyboard-Raspberry/dp/B00Z81U3YY/')

as those for the phones, make sure to use the android default keyboard not GBoard and tap the fields a fiew times before typing

best regards

-ADMIN