Bad Installer

[AndrewL]

Hey Guys,

I've got a station that is running version 2.1.3002 and doesn't seem to want to upgrade - It downloads the update, prepares to install then gives the error message:

sorry, an error has occurred.
This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.

I rebooted and tried again, but failed.  I tried just installing from the website directly and failed.  I then tried updating air player from 2.0.3.13070 to 2.5.1.17730 and it failed.

I tried updating a different station from version 2.2.1054 and it updated successfully to 2.2.1.1088

So... let me know if there's anything else I can do.

On the note of Air player 2.5.1 - I noticed a drop from 40-45% CPU to 35-40% CPU usage so that is cool.  I always like to see updates to flash technology
http://www.youtube.com/watch?v=geK7geL3I40&feature=player_embedded

[admin]

Which OS are you on?

[AndrewL]

Windows XP Pro 32bit Service Pack 3

[vasilis]

I have the same issue.
My signage studio is older (2.0.163).
I 'm trying to update it but have the same message.
I'm on Windows Vista (with all the latest updates) and I have the latest air too (2.5.1)

[admin]

I believe it has to do with security in your OS.
Reduce all security levels and try it.
Also, be sure to allow for "Session Cookies".
Look for "session cookies" in the Start > search bar and enable it.

[AndrewL]

Hello,

Reduced all security settings, enabled all cookies and still has the error

As an FYI as well the settings on this PC were the exact same as all of my other stations prior to me lowering the settings... not sure what's happening...

[admin]

If all else fails, try a stronger uninstall app like

http://www.revouninstaller.com/revo_uninstaller_free_download.html

to remove both SignagePlayer and Adobe AIR before installing.

Something must be left over.

Also delete the cookie of SignagePlayer.


You need to delete the SignagePlayer cookie.
To do this.

1. Close the SignageController
2. Close the SignagePlayer
3. Delete the dir:

C:\Documents and Settings\USER_NAME\Application Data\SignagePlayer.XXXXXXXXX

[vasilis]

After I succesfully uninstall both studio and player and delete
the cookie folder, problem solved for me!!

Thanks.

[AndrewL]

I just uninstalled the player program and reinstalled and it worked.  

I didn't delete C:\Documents and Settings\USER_NAME\Application Data\SignagePlayer.XXXXXXXXX
As a matter of fact that folder doesn't exist for me

Thanks,

Andrew

[bworsfold]

I had to delete the program files\SignagePlayer folder as well....