Hello Admin,
Appreciate the update and transparency...We have an enterprise account, and have had for many years, and we DEPEND on your services to run our business. This type of information is important to me and our business as we also are trying to manage technology and physical resources to match the current customer climate. Your unique service offering is a great match for our business use case and allows us to meet the demanding needs of our customers. I am in favor of any development to improve your products and or services and appreciate when something is added or updated.
In the spirit of continuous improvement and constructive feedback, there are a few things, that I think, are important to manage in terms of a client/user relationship. Some users may not care about what development is happening as their use of your services is not critical to their operations. In our case (I am sure there are many others as well), we heavily rely on your services to manage our business. I don't mind that this major update is taking more time as I have been involved in enough projects to understand the complexity of a technology stack. We just don't want any surprises...My suggestion is to develop a better communication platform for enterprise users. I have never really liked having to come to the forum to find out what is happening with your products and services. As an enterprise customer, I would appreciate some type of communication letting me know what is happening in terms of development and updates over some regular interval. Maybe that is an enterprise area of the website, maybe that is an email, or some other type of communication. Having an open, 2-way, communication channel with your enterprise users will not only make for happier customers but also can improve your product and service offerings.
In closing, we love your development ambition and your flexible service platform. If you want to improve your business, my suggestion is to communicate openly and often so your customers stay informed and part of the development process.
Thank you for reading