Multiple screens with new signage player not displaying correctly

[MU Digital Signage]

I have several setups consisting of a windows device with dual screen outputs driving 2 vertical 60 screens.  I have it setup as 2160x1920 with 2 screen divisions split right down the middle.  On the old signage player (6.2.22) everything was working great.  I tried to upgrade these to the new player and now the second screen will not display correctly... It seems to show up behind the primary left screen even though the divisions are correct.  It worked initially but then as soon as I rebooted the computer to make sure the watchdog would function correctly it would start doing the right screen behind the left screen thing.  Basically i can see a sliver of the screen but it won't properly fill the two screens as designated.    I went back to the old player, changed nothing else, and it works fine now.  Anyone else seeing this?  Is it a bug or is there something additional I need to do with the new player?  Thanks!!!

[admin]

version 6.x.x does have issues when using multiple screens.  the devs are currently working on the fix for it.

for now, best to roll it back to a previous working version:
Version 5.0: http://galaxy.signage.me/Code/install/exe/5.0/CloudSignagePlayerSetup.exe
Version 6.2: http://galaxy.signage.me/Code/install/exe/6.2/CloudSignagePlayerSetup.exe

best regards

-ADMIN

[pramcharitar]

I am encountering the same issue with Signage Player Version 6.4.10. We have a duel screen campaign (3840 x 1080). We upgraded our media boxes from windows 7 to Windows 10. The player just shows the campaign (screen 1) on first monitor while the second monitor shows a small vertical line (screen 2).

We tried downgrading the signage player to version 5.0 but the content did not load correctly. The background color for scenes were missing and dynamic effects/position did not work.

The same campaign works on the latest Media Box shipped with Windows 10 and signage player 6.4.10.

Please advise on how to solve this issue. Thanks.

[admin]

I am encountering the same issue with Signage Player Version 6.4.10. We have a duel screen campaign (3840 x 1080). We upgraded our media boxes from windows 7 to Windows 10. The player just shows the campaign (screen 1) on first monitor while the second monitor shows a small vertical line (screen 2).

We tried downgrading the signage player to version 5.0 but the content did not load correctly. The background color for scenes were missing and dynamic effects/position did not work.

The same campaign works on the latest Media Box shipped with Windows 10 and signage player 6.4.10.

Please advise on how to solve this issue. Thanks.

if you will be using version 5 as your player and you are using background color and other effects, you would need to use version 5 studio as well as there settings are different.
Version 5 Studio: http://galaxy.signage.me/Code/install/exe/5.0/CloudSignageStudioSetup.exe

best regards

-ADMIN