it looks like your account is either a billing account or a dormant account whose data had been removed. you will therefore need to create a new studio account. if you wish to use the same email, you must first request your email to be removed. here's the instructions of how to have the login removed:
Please send an email to
MSTech@mediasignage.com requesting to have the email changed. Make sure you also include your login and password as a proof that the account is yours. Take note that the new email you are nominating should not exist on the database, meaning it has not been used as a user account yet. Before you send in your request, please go to the login page to generate a password using our Forget Password facility and send us the system generated password instead.
Please note that the request will be processed in a queue so there will be a wait time and we don't have any ETA on this.
Send it in this format or your request will be disregarded.
Current registered email:
Current Password:
New Email:
best regards
- ADMIN
