freezing app on android media box

[anigro]

HELLO I HAVE AN ANDROID MEDIA BOX
WHEN I OPEN THE APP... IT STARTS AND HAVE DIFFICULTIES PLAYING THE VIDEO CONTENT, SOUND AND FREEZEZ.
CAN SOMEBODY HELP ME?
CAN SOMEBODY SUGEST A GOOD ANDROID MEDIA BOX COMPATIBLE TO THE APP?
RECORDED VODEO LINK:
H T T P S 1drv.ms/f/s!AhVYRiGfDwfWiC1lNq_Gpb46dRr5

THANKS

Model: MXR PRO
Type: TV Box
System: Android 7.1
Processor: RK3328
CPU: ARM Cortex-A53
Core: 2.0GHz,Quad Core
GPU: Mali-450
RAM: 4G RAM
RAM Type: DDR3
ROM: 32G ROM
Max. Extended Capacity: 64G
TV Box Features: 5.1 Surround Sound Output,Portable
Media Supported   Decoder Format: H.265
Video format: 4K
Photo Format: BMP,GIF,JPEG,PNG,TIFF
Support 5.1 Surround Sound Output: Yes
Product Details   Bluetooth: Bluetooth4.0
Power Supply: Charge Adapter
Interface: DC Power Port,SD Card Slot,USB2.0
Antenna: Yes
Language: English
DVD Support: No
HDMI Version: 2.0
Other Functions: 3D Games,3D Video,DLNA,Miracast
HDMI Function: CEC
RJ45 Port Speed: 100M
Firmware Information   System Bit: 64Bit
WiFi Chip: RTL8723
System Activation: Yes

[admin]

Please check with our live support to see if it's the hardware or something in your campaign that is causing the freezes.

Live support: http://chat.digitalsignage.com

[saheedopeyemi26@gmail.com]

Hi
I also noticed that anytime I design my timeline and I used a screen type that has more than two partitions and put videos in all of the channels, one or more of the videos will not show, please why? What can cause one or more channels not showing? Thanks.

[admin]

it's because only the first video will use GPU processing and you may be overloading the CPU with other videos.

[DoctorMicro]

We are using 1 Timeline with 3 Videos on it and have noticed that the screen will freeze while the audio keeps playing then the video will play and freeze again.

This uses to work on the same players until the latest version of the stable player APK for Android Players.

Is this a bug or something else like your talking about here???

[admin]

this was already fixed in release 6.0.
can you please share your login email and campaign so we can check it for you (no password needed)

[DoctorMicro]

We have worked with this through Chat and are in the process of Testing.