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Author Topic: SignagePlayere.exe has stopped working  (Read 1097 times)

StarVue

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SignagePlayere.exe has stopped working
« on: September 27, 2017, 05:48:46 AM »
Every since the release of v6.XX I have been getting the following errors on my Signage Players.
These are not all the same devices & not all running the same campaigns.
If I roll back to V5.0.106 all is good and stable.

>>>> Error pasted below

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   SignagePlayer.exe
  Application Version:   0.0.0.0
  Application Timestamp:   58b61f5c
  Fault Module Name:   KERNELBASE.dll
  Fault Module Version:   6.1.7600.16850
  Fault Module Timestamp:   4e21132b
  Exception Code:   c0000002
  Exception Offset:   00009673
  OS Version:   6.1.7600.2.0.0.320.65
  Locale ID:   1033
  Additional Information 1:   0a9e
  Additional Information 2:   0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:   0a9e
  Additional Information 4:   0a9e372d3b4ad19135b953a78882e789

admin

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Re: SignagePlayere.exe has stopped working
« Reply #1 on: September 27, 2017, 12:59:20 PM »
can you please share your campaign name and login (do not post password!)
so we can try it on our end?

regards

StarVue

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Re: SignagePlayere.exe has stopped working
« Reply #2 on: September 27, 2017, 01:09:45 PM »
cayuga@starvue.net

Campaign: Hallway
Output: 3-ZONE

admin

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Re: SignagePlayere.exe has stopped working
« Reply #3 on: September 28, 2017, 04:10:23 PM »
This has been traced to the GLOW effect you are using on some of your scenes, the 6.X player uses quite a  bit more CPU resource and is causing some of the lower end windows players to crash for some reason. We tested this on i3 i5 and i7 based players and the i7 players ran without issues. We are investigating the issue and will try to issue a fix on a new release.

StarVue

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Re: SignagePlayere.exe has stopped working
« Reply #4 on: September 28, 2017, 05:33:35 PM »
I am very glad to hear that you pinpointed the cause!  :D
I look forward to your investigation & future "FIX"!  ;D
  Kind regards,
     StarVue

 

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