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Author Topic: Login window is empty on xp install - RESOLVED  (Read 3264 times)

vdmidia

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Login window is empty on xp install - RESOLVED
« on: June 06, 2010, 04:06:45 PM »
Hello, I am trying to install signageplayer 'desktop'. When the first
window of signageplayer open, where should enter my login and password for
choose the campangne and configure the player for the first time, this window opens but
nothing appears, no fields, is empty.
« Last Edit: July 31, 2010, 12:36:09 PM by vitrinedtv »

admin

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Re: Login window is empty on xp install
« Reply #1 on: June 06, 2010, 04:09:17 PM »
Ok we traced down the issue, please try and re-install from our web site after 5PM PSD as it should be ok afterwards...

Thanks for reporting and please let us know...

Sean.

vdmidia

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Re: Login window is empty on xp install
« Reply #2 on: June 06, 2010, 04:51:06 PM »
It´s ok now. Thanks.

Fred81

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Re: Login window is empty on xp install
« Reply #3 on: July 01, 2010, 03:43:02 AM »
First of all I realise this is not the place to do so, but your product looks great.  I find it to be very versatile and easy to use.  So much better than a NTB box from onela*.  We wish to use it on our school network; I am in testing stage at the moment before we decide to deploy this.
Issue: I am experiencing this issue also.

I have tried the following:
1. Configured a proxy to admin level
2. Updated Air player to latest.
3. Installed java/flash/Net frame work 3.5 as a precautionary measure.

Still no luck, judging at the previous post, I can only assume that this is an issue with your servers?  I am in the UK, please correct me if I am wrong as I will have to investigate further.
Thanks in advance… 

Fred81

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Re: Login window is empty on xp install
« Reply #4 on: July 01, 2010, 04:05:22 AM »
By the way, I've reinstalled this 3 times... Thanks

admin

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Re: Login window is empty on xp install
« Reply #5 on: July 01, 2010, 12:01:41 PM »
The SignagePlayer communicates with the hosted servers over TCP/IP. The protocol uses http (as well as RSA public / private keys over standard http) and raw sockets. In order to insure proper operation the SignagePlayer must be allowed to communicate with the hosted servers within the Digital Signage network. The mediaBOX does not include an internal firewall and so no special configuration is required. However if your local area or corporate network does have a firewall, you will need to insure proper rules exist within your firewall to allow traffic originating from the mediaBOX to pass through.   
 
The following are conditions which must exist on your network's firewall:   
 
Source: mediaBOX IP address   
 
Destinations: 
master . signage . me 
business . signage . me 
manage1 . signage . me 
manage2 . signage . me   
manage3 . signage . me   
manage4 . signage . me   
 
Protocol: TCP/IP socket connection   
 
Port: 80   
 
Note that if you have a firewall with an existing port 80 rule, this may NOT be enough. The reason is that many firewalls will only allow HTTP traffic. However, the mediaBOX communicates using a persistent TCP/IP socket connection. You may need to add a rule in your gateway / router to specifically allow connection oriented traffic over port 80 (not just HTTP ).

 

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