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Author Topic: Bug "checking connection" on empty data plan SIM  (Read 2607 times)

ConstantinDS4E

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Bug "checking connection" on empty data plan SIM
« on: June 16, 2017, 02:11:16 AM »
Hi, yesterday I talked with Joe J on live chat and he said to also post it on forums.

Is verry urgent to fix it because we have more than 2000 devices with this problem.

The problem:

Signage Player get stucked with message "checking connection" everytime our data plan of the SIM Card is empty.

Doesn't matter if the our Android Minix is connected via wifi or cable, always get stucked.

The signage player should play the campaign from video cache if there is no internet connection.
The problem here is that signage player detects that is connected via wifi or cable and thinks it have internet,
but this is not true because can be connected to router but the SIM card can be empty so here comes the looping of "checking connection"

The fix / suggest to fix it:

The Ideal mode: Just after signage player started should play the cache campaign, (no matter if have internet or not)
In background should check internet connection without showing the message , if internet is ok then download changes,campaigns or whatever. if not still play cache campaign.


Also if detects internet but the "checking connnection" take to long (1 min.) should play the campaign from cache.


I suggest to limit checking connection to 1 min. (no matter if founds internet or not) after 1 min cheking connection without success get real internet should play cache campaign.


Details:

Devices we use:
- Minix X6
- Minix X7
- Minix X7 Mini

Routers -> Huawei CPE B593

Regards,
Constantin

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Re: Bug "checking connection" on empty data plan SIM
« Reply #1 on: June 19, 2017, 03:40:14 PM »
please note that the forum is for user to user support.
if you wish MediaSignage support please contact live chat for immediate help,

regards

ConstantinDS4E

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Re: Bug "checking connection" on empty data plan SIM
« Reply #2 on: June 20, 2017, 08:46:25 AM »
Hi, you can see here the live chat conversation. how they recommend me to post it also on forum.
We need urgent a fix for this. we have many devices out there with this problem.

----------
13:02 Please wait, an operator will be with you shortly.
13:02 You are now chatting with Joe J - Support
13:02 Joe J: hi
13:02 Constantin: hi
13:05 Constantin: when we have data plan on the SIM card , connected via wifi or cable , it works correctly but when data plan is empty the signage player or controller detect that our Minix is connected to a router who provide internet , but if the routher don't have data plan, it stucked there on cheking connection.
13:05 Constantin: this step should be in background , and play campaign from cache.
13:06 Joe J: it doesnt reall matter the signage player will use whatever internet the device has
13:06 Joe J: so it looks like its an issue with the actual device
13:07 Constantin: it happens on all devices who empty their dataplan
13:07 Joe J: well its a standard that you have to get it connected to a stable network
13:08 Constantin: yes 80% of ouer devices are via cable, but still have this issue
13:08 Constantin: if is connected via cable to a router (with sim data plan)
13:08 Joe J: so its ideal to make sure that data is disabled
13:08 Joe J: cellular data disabled
13:09 Constantin: or data plan for example have 1gb month or maybe less the probleme here is that signage player should play a campaign from cache
13:09 Constantin: but it stuck on the "checking connection"
13:10 Joe J: its an issue with the network
13:10 Joe J: as i said it needs a stable connection
13:11 Constantin: the bug here is that signage player detect internet cable connected to android device so he thinks that will have internet , but this is not true because the router have a sim with data plan si if it's empty will stuck in a bucle of checking connection.
13:12 Constantin: signage player don't play campaign from cache thats the problem ... I can't have all my clients with "checking connection"7
13:14 Joe J: well as i said it will use whatever internet connection the system has,
13:14 Joe J: it can run the campaign as cache
13:14 Joe J: but its got to be completely disconnected to the network
13:15 Constantin: thats what i mean , if is connected to a router without internet it stuck there on checking connection,.
13:16 Constantin: please update signage player with this rule -> if checking connection is big that 1min -> then play camapaign from cache
13:16 Joe J: you can post it on the forums page
13:16 Joe J: under new features and suggestion
13:18 Constantin: please can you pass it to developers asap because is urgent for us. we have now more than 2000 devices with this issue, and our client is not happy at all. we don't want to lose them.
13:18 Joe J: best way to contact them is through the forums
13:19 Joe J: but yes will do
13:19 Constantin: ok, I will post it also on the forums. but please make it happen.
13:20 Joe J: what specific device are you using
13:20 Joe J: ?
13:20 Constantin: Minix x6, Minix x7 and Minix x7 mini
13:30 Joe J: test it on a different unit
13:30 Joe J: as well
13:32 Constantin: I understand, but we can't change more than 2000 devices from our client that already had.
13:32 Constantin: the best solution is the update I mentioned before
13:40 Constantin: thank you for your time.
---------------


So please, can I have a clear answer about this?

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Re: Bug "checking connection" on empty data plan SIM
« Reply #3 on: June 20, 2017, 10:40:46 AM »
Yes, we are already working with Bobby Kent. They will be sending some of your players to us, so we can run tests on them and fix the issues you are having.

ConstantinDS4E

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Re: Bug "checking connection" on empty data plan SIM
« Reply #4 on: July 03, 2017, 05:20:04 AM »
This bug is related to all kind of devices who are connected via wifi or cable to a ROUTER WITH SIM CARD.
When sim card is empty the device still think is connected to internet because detects connection between android device and router, but if there is no data plan on the sim card, here begin the looping problem of "checking internet connection".

I copy and paste again what the ideal solution would be.

The fix / suggest to fix it:

The Ideal mode: Just after signage player started should play the cache campaign, (no matter if have internet or not)
In background should check internet connection without showing the message , if internet is ok then download changes,campaigns or whatever. if not still play cache campaign.

Also if detects internet but the "checking connnection" take to long (1 min.) should play the campaign from cache.

I suggest to limit checking connection to 1 min. (no matter if founds internet or not) after 1 min cheking connection without success getting real internet should play cache campaign.


We need it asap because we have to many clients with limited data plan sim.
Let me know when will be fixed this BUG.


Regards,
Constantin

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Re: Bug "checking connection" on empty data plan SIM
« Reply #5 on: July 03, 2017, 09:36:05 AM »
we are waiting for your hardware to arrive at our office and will test with it once we receive it.

ConstantinDS4E

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Re: Bug "checking connection" on empty data plan SIM
« Reply #6 on: July 19, 2017, 07:57:35 AM »
You can try this with your own device also, I tested with mediadroix one device of yours and also happen this issue.

To replicate this issue, Do this:

Connect mediadroix device to a router with SIM card but with no data plan. (connected via wifi or cable doesn't matter)

Now restart the device and you will see that the message "checking internet connection will be forever."


Is very urgent for us to have this issue fiexed.

 

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