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Author Topic: fasterq question  (Read 1100 times)

gil0109

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fasterq question
« on: November 30, 2016, 01:50:03 PM »
Is it possible to transfer a ticket from one queue to another?

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Re: fasterq question
« Reply #1 on: November 30, 2016, 02:28:45 PM »
currently tickets are only per the queue they entered into...

gil0109

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Re: fasterq question
« Reply #2 on: November 30, 2016, 02:31:15 PM »
Is this something that can be modified by my developers?  Or is the database closed source?

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Re: fasterq question
« Reply #3 on: November 30, 2016, 02:41:10 PM »
while the db is backend only, you may be able to take care of it in the UI...
what I recommend you do is duplicate the ticket (essentially create a new ticket), mark the current as serviced, and send the customer a new ticket to move him to the new queue.

 

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