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Author Topic: Updated to 5.0 player, some scenes no longer play properly  (Read 1505 times)

KRob

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Updated to 5.0 player, some scenes no longer play properly
« on: September 30, 2016, 09:49:02 AM »
Hello,

We're server customers -- just began upgrading our players to the new 5.0 version, also made sure to update air as well.  Now we're seeing that our scenes with mp4 video clips are not playing properly.  We're getting that loading bar, but the loading never progresses.  It's only happening on the units we've upgraded so far.

Any thoughts as to why this is happening?

admin

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Re: Updated to 5.0 player, some scenes no longer play properly
« Reply #1 on: September 30, 2016, 01:31:24 PM »
Hi Rob,
I am not aware of any issue, so please work with Sherwin or Lawrence on live chat so we can get to the bottom of this asap,

it is possible the mp4 mimetype was somehow removed during the upgrade so live chat should be able to assist!

regards
« Last Edit: September 30, 2016, 01:34:57 PM by admin »

KRob

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Re: Updated to 5.0 player, some scenes no longer play properly
« Reply #2 on: October 03, 2016, 08:53:36 AM »
Correct, it was the MIME type.  Joe on chat took care of it. Thanks!

admin

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Re: Updated to 5.0 player, some scenes no longer play properly
« Reply #3 on: October 04, 2016, 05:33:33 PM »
great tx!

 

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