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Author Topic: Videos not downloading completely at cache/ not playing  (Read 1050 times)

gnasser

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Videos not downloading completely at cache/ not playing
« on: May 03, 2016, 03:38:11 PM »
I've been having this problem recently with a few of my players which are under the same network. Whenever a schedule a video (mp4 or flv) the video would not play at all. You could only see a blank screen where the video was supposed to be (and no progress bar as to say it was actually downloading). I tried different files with different coding. I could only get .swf to work. Digging deeper, I checked the cache of each player. And I noticed that the videos are not getting downloaded. They only download up to 81kb exactly, which is why they are not being displayed. I tried replacing one of the cache files that didn't get downloaded completely with the complete video file, and this fixed the problem. But I can't be doing this for every video, for every player. It kind of defeats the purpose.

This didn't happen before. I've tried updating de signage player, adobe air and nothing. I've tried deleting the cache and re-registering the player, but nothing changes. Could this be a network issue? But the weird thing is that some files (like .swf and all images) do get downloaded completely, so it doesn't seem like it would be a network issue.

My players are Shuttle pcs with Intel Celeron J1900 1.99 GHZ with 2GB ram, quad core, running 64-bit Windows 7

Any suggestions?

ANOOP

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Re: Videos not downloading completely at cache/ not playing
« Reply #1 on: May 04, 2016, 03:35:07 AM »
It must be network problem. Images and Swf files will be lower size. Ideally you should test the PC connected to some other network and see if there is any issue, If still there is an issue then do check for any other applications if you have installed which is blocking the downloads either firewall or antivirus

gnasser

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Re: Videos not downloading completely at cache/ not playing
« Reply #2 on: May 05, 2016, 10:30:18 AM »
I tried taking the player out of that particular network, and indeed everything worked fine. So now I know it is the network that is somehow blocking the videos from downloading completely. Although I still don't get why images and swf are downloading correctly and only videos aren't. And in the past it used to work, so something must have changed in the network. I confirmed this also because I tried to update windows on this network and received an error. And when I took it out of that particular network, it updated with no problems.  So my question now would be, is there some particular port that the player uses to download these files ?  Just so I can explain it to the network administrator

e-diego

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Re: Videos not downloading completely at cache/ not playing
« Reply #3 on: April 18, 2017, 11:28:40 PM »
I have same problem. I can't resolve.

Too my question now would be, is there some particular port that the player uses to download these files ?  Just so I can explain it to the network administrator

admin

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Re: Videos not downloading completely at cache/ not playing
« Reply #4 on: April 19, 2017, 04:28:58 PM »
files are downloaded over port 80

e-diego

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Re: Videos not downloading completely at cache/ not playing
« Reply #5 on: April 19, 2017, 08:37:01 PM »
Thanks for the reply, but port 80 is open. How I can know which connections makes the Signage Player and doesn't end good?

admin

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Re: Videos not downloading completely at cache/ not playing
« Reply #6 on: April 19, 2017, 08:44:22 PM »
please check with live chat tomorrow morning, they can assist in running some tools to see what's blocking (you can for Sherwin as he is an expert network engineer)

e-diego

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Re: Videos not downloading completely at cache/ not playing
« Reply #7 on: April 19, 2017, 09:07:51 PM »
Thank you, I'll contact Sherwin tomorrow.

 

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