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Author Topic: Update issue  (Read 1911 times)

yogilights

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Update issue
« on: November 20, 2016, 03:38:56 PM »
Hi there,
Im using the Mac version of signage studio pro 4.34.35
every time i try to update the signage studio app it fails and i get this message :
" The application cannot be installed due to a certificate problem.  The certificate does not match the installed application certificate, does not support application upgrades, or is invalid.  Please contact the application author."

Does someone knows how to solve it?

Tnx

admin

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Re: Update issue
« Reply #1 on: November 21, 2016, 02:58:31 AM »
Please try downloading the AIR installer directly and installing it directly.

Link:  http://galaxy.signage.me/Code/Install/air/CloudSignageStudio.air

If  the install still fails please connect with Live support: http://chat.digitalsignage.com on Monday so  we can check on your configuration.
« Last Edit: November 21, 2016, 03:00:02 AM by admin »

 

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