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Author Topic: logon failure  (Read 4006 times)

dodo123

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logon failure
« on: December 14, 2015, 12:00:47 PM »
hi,

very often i get this failure after the login, and i can see only the bubbles... and not the dashboard! and after reloading the page it works?!

Uncaught TypeError: jQuery1910356731561711058_1450122709455 is not a function

RequestData.ashx?businessId=XXXXX&callback=jQuery1910356731561711058_1450122709455&_=1450122709457:1

admin

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Re: logon failure
« Reply #1 on: December 14, 2015, 05:54:28 PM »
is this in Lite / Pro?
does it happen on multiple PCs?
please provide more info

dodo123

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Re: logon failure
« Reply #2 on: December 14, 2015, 10:15:54 PM »
on studiolite and yes on multiple PCs. you can find this failure at the developer Tools from Google Chrome.

admin

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Re: logon failure
« Reply #3 on: December 15, 2015, 01:29:46 PM »
yes we have seen this on networks that are very slow (outside the US)
one of the things we have done last week to try and improve on this, is to add compression on our Web server.
let me know if you see improvements.
FYI this is related only to lite and not to Pro...

ANOOP

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Re: logon failure
« Reply #4 on: December 15, 2015, 09:17:15 PM »
Yes i can see the improvement.. Till now i was not using studiolite because i was unable to login to my proaccounts to see the station status, now i can see

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Re: logon failure
« Reply #5 on: December 16, 2015, 12:00:09 PM »
great tx for the update

 

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