Air Player Crash

[jcwu]

Hoping we can get some help on this issue.  We're experiencing crashes in the Air Player.  I finally took a look at the crash report and here's what I found:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SignagePlayer.exe" FILTER="GRABMI_FILTER_PRIVACY">
    <MATCHING_FILE NAME="SignagePlayer.exe" SIZE="95232" CHECKSUM="0x6F5625D5" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4D38" LINKER_VERSION="0x0" LINK_DATE="10/10/2009 16:08:24" UPTO_LINK_DATE="10/10/2009 16:08:24" />
    <MATCHING_FILE NAME="win32\SignageController.exe" SIZE="106496" CHECKSUM="0x672CEA6B" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2980B" LINKER_VERSION="0x0" LINK_DATE="12/11/2009 18:48:25" UPTO_LINK_DATE="12/11/2009 18:48:25" />
    <MATCHING_FILE NAME="win32\MusicPlayer\MusicPlayer.exe" SIZE="12288" CHECKSUM="0xB1A232BD" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4D38" LINKER_VERSION="0x0" LINK_DATE="10/10/2009 16:08:24" UPTO_LINK_DATE="10/10/2009 16:08:24" />
    <MATCHING_FILE NAME="win32\RebootScreen\RebootScreen.exe" SIZE="12288" CHECKSUM="0xB1A232BD" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4D38" LINKER_VERSION="0x0" LINK_DATE="10/10/2009 16:08:24" UPTO_LINK_DATE="10/10/2009 16:08:24" />
</EXE>
<EXE NAME="quartz.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="quartz.dll" SIZE="1291264" CHECKSUM="0x4C54947A" BIN_FILE_VERSION="6.5.2600.5822" BIN_PRODUCT_VERSION="6.5.2600.5822" PRODUCT_VERSION="6.05.2600.5822" FILE_DESCRIPTION="DirectShow Runtime." COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="DirectShow" FILE_VERSION="6.05.2600.5822" ORIGINAL_FILENAME="Quartz.dll" INTERNAL_NAME="Quartz.dll" LEGAL_COPYRIGHT="Copyright (C) 1992-2001 Microsoft Corp." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x141E52" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.5.2600.5822" UPTO_BIN_PRODUCT_VERSION="6.5.2600.5822" LINK_DATE="06/03/2009 19:09:37" UPTO_LINK_DATE="06/03/2009 19:09:37" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>


Help?  What's causing the crash?  We're running the latest AirPlayer on Windows XP.

Thanks.

[admin]

From this it's hard to tell, we need to use the process of elimination.
I can only imagine that's what's causing this is a resource as none of our other customers are reporting this issue.

We need to duplicate the campaign and start removing stuff to see when it stops crashing.
Also, what hardware are you using?

Eddie.