July 19, 2019, 04:30:59 PM
Welcome, Guest. Please login or register
News: Join us for a FREE Webinar this Thursday at http://webinar.digitalsignage.com

MediaSignage support forum



Author Topic: "Restart Signage Player" Feature  (Read 2553 times)

hatemetom

  • Newbie
  • *
  • Posts: 10
  • Karma: +0/-0
    • View Profile
"Restart Signage Player" Feature
« on: December 13, 2014, 11:21:14 AM »
Whenever I click on this function for a Windows based player the signage app closes but does not reopen, it just exits the program and then the player shows offline... Is this a known issue?

hatemetom

  • Newbie
  • *
  • Posts: 10
  • Karma: +0/-0
    • View Profile
Re: "Restart Signage Player" Feature
« Reply #1 on: December 13, 2014, 12:13:56 PM »
This seems to be happening when clearing the cache aswell....?

ANOOP

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 741
  • Karma: +23/-0
    • View Profile
Re: "Restart Signage Player" Feature
« Reply #2 on: December 13, 2014, 08:44:44 PM »
What function do you click?

teethstraight

  • Full Member
  • ***
  • Posts: 130
  • Karma: +0/-0
    • View Profile
Re: "Restart Signage Player" Feature
« Reply #3 on: December 15, 2014, 07:20:57 AM »
Started noticing this same problem with the new EXE v.4.30.22. When Player is restarted from Studio, Player closes out and does not reopen. Have to manually restart Player or Windows to get presentation back.

Not sure about cache issue as I have not tried.

hatemetom

  • Newbie
  • *
  • Posts: 10
  • Karma: +0/-0
    • View Profile
Re: "Restart Signage Player" Feature
« Reply #4 on: December 15, 2014, 10:09:45 AM »
I clicked this:



What function do you click?

It shuts down the player but does not start up again... I've also been noticing the player sometimes completely shutsdown (for some reason) and it does not restart.... a full reboot of the PC will get everything back to normal.. WatchdogDesktop.exe is confirmed still running with administrator rights.
« Last Edit: December 15, 2014, 10:15:25 AM by hatemetom »

admin

  • Administrator
  • Hero Member
  • *****
  • Posts: 4946
  • Karma: +35/-8
    • View Profile
Re: "Restart Signage Player" Feature
« Reply #5 on: December 16, 2014, 09:04:12 AM »
Please use the checkupdates button so you player will be updated to the latest version 4.30.23.  We recently released a bug fix for the non-startup issue.

hatemetom

  • Newbie
  • *
  • Posts: 10
  • Karma: +0/-0
    • View Profile
Re: "Restart Signage Player" Feature
« Reply #6 on: December 17, 2014, 08:48:27 AM »
confirmed working now - thanks

 

Carbonate design by Bloc
variant: carbon
SMF 2.0.12 | SMF © 2016, Simple Machines