Help.... i cannot stop the player

[frans-xr]

Hi ...

when start playing my signage player

i cannot stop the player, even i push "esc" many times

then i have to stop the player from task-manager, and kill it

it's not safe isn't it


what i have to do ?

regards,

Frans.

[admin]

1.  If you set the Campaign as Kiosk mode, you must press ESC+Password that you set
2. On some slow machines the keyboard event is sometimes lost. Be sure to click with the mouse on a screen division (not HTML) and press ESC.

Regards,

Alon.

[frans-xr]

hi Alon

FYI :
i didn't use campaign kiosk mode.
i'm using AMD Turion, and memory more than 2GB.
so it's fast enough(base my my opinion coz i dont find any trouble when playing player version 1.5.xxx)
so i think it's enough for playing digital signage without any trouble like lost event keyboard
and last, maybe cross in mind, it's memory leak ?? my answer nope
coz even i'm not running all my other app, it doesn't affect any.

so what's the problem ??


please help me

regards,

fransxr.

[James]

Frans,

I found that I had to click on the screen (anywhere) with the mouse (you won't see the mouse), then click ESC to get the Airplayer to show so you can click stop.

XPe, AP v 1.8.169

James

[admin]

Yes, you do need to give the SignagePlayer mouse focus first.

Sean.

[James]

I have also found that if you are running an external application a full screen, screen division (like virtualVCR), then you have to use CTRL-ALT-DEL and end the application to be able to use the mouse to get focus to be able to press ESC to se the AirPlayer control panel.

[frans-xr]

yupe... i know about click to anywhere to screen, it would back to mouse focus
but it didn't happen, even i made the viewer half of screen div.
and i already try different ways to get mouse focus(and i know that mouse to be invisible)

- open task manager using CTRL+ALT+DEL, and switch to player
- using ALT+TAB, to swicth between all app (if i only open more than 1 app)

and then press ESC to call the player, but it won't call anything,

so like i said before, i have to stop the player from task-manager, and kill it.
and it's not safe isn't it ??

so ... it's bug, is there some way to solve this ??

regards

Frans

[admin]

Frans,

1. Are you running a Kiosk mode?
2. What CPU are you running (slow machines behave like that as the event is sometimes lost due to racing condition) ?

David.

[frans-xr]

hi david

can u check my message i had posted before, in this topic
coz i already explained it


regards,

Frans