December 06, 2019, 05:36:52 PM
Welcome, Guest. Please login or register
News: Stay up to date with everything that's happening at http://twitter.digitalsignage.com

MediaSignage support forum



Author Topic: Installing Studio or Player on Windows 8.1 French version  (Read 2249 times)

ecolmar

  • Jr. Member
  • **
  • Posts: 97
  • Karma: +5/-0
    • View Profile
Installing Studio or Player on Windows 8.1 French version
« on: August 20, 2014, 05:04:36 AM »
Hello

Any idea why the installation process does not work on my new PC running Windows 8.1 in French, on a 64bit machine ?

Message says the "file seems corrupted" and I should "ask the editor for a new one"...

I'va had a live chat yesterday night with Support, which has been able to check this by taking control over my PC, but no result yet

Thanks

admin

  • Administrator
  • Hero Member
  • *****
  • Posts: 5010
  • Karma: +35/-8
    • View Profile
Re: Installing Studio or Player on Windows 8.1 French version
« Reply #1 on: August 20, 2014, 09:36:01 AM »
Please do the following..

1. Delete any installation folder of Signage Player in the program files X86 folder.
2. Make sure system time and date is correct

If it doesnt work... email us teamviewer id and pass, so we can take a look. MSTECH @ mediasignage.com ( no space gaps ).


ecolmar

  • Jr. Member
  • **
  • Posts: 97
  • Karma: +5/-0
    • View Profile
Re: Installing Studio or Player on Windows 8.1 French version
« Reply #2 on: August 21, 2014, 06:36:20 AM »
Ok,
I've done all that (didn't need to uninstall anything cause installation on this new PC never worked);
Time & Date are OK
I'll write a mail to mstech : teamviewer is ready

admin

  • Administrator
  • Hero Member
  • *****
  • Posts: 5010
  • Karma: +35/-8
    • View Profile
Re: Installing Studio or Player on Windows 8.1 French version
« Reply #3 on: August 21, 2014, 10:00:27 AM »
This was resolved by changing the date and time setting to MM/DD/YYYY.

Should be all good now.
« Last Edit: August 21, 2014, 10:02:36 AM by admin »

ecolmar

  • Jr. Member
  • **
  • Posts: 97
  • Karma: +5/-0
    • View Profile
Re: Installing Studio or Player on Windows 8.1 French version
« Reply #4 on: October 06, 2014, 05:31:50 AM »
I forgot to answer on the forum but, yes, it's all good now !

Thanks for support !

 

Carbonate design by Bloc
variant: carbon
SMF 2.0.12 | SMF © 2016, Simple Machines