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Author Topic: 4.15 stability issues  (Read 3388 times)

goobenet

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4.15 stability issues
« on: May 22, 2014, 12:26:52 PM »
Anyone else running the 415 version of SignagePlayer having stability issues?

Mine is running just a single mp4 file, black background, just audio on a single screen division, and it seems to restart signage player every 3-5 minutes on its own. This is running on a MediaDroid150.

 >:(

admin

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Re: 4.15 stability issues
« Reply #1 on: May 22, 2014, 05:09:11 PM »
We did not have any reported issue, can you please share your login and campaign info with Lawrence in Live Chat so we can investigate your timeline?

THANKS!

ANOOP

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Re: 4.15 stability issues
« Reply #2 on: May 23, 2014, 04:45:32 AM »
@Goobenet: What is the resolution that you are using ?? Is it 1920X1080???

One of my players at that resolution seems to be crashing where as the 1280X720 resolution is working properly

HFXSigns.ca

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Re: 4.15 stability issues
« Reply #3 on: May 24, 2014, 12:34:37 PM »
My players just stopped working, I uninstalled/installed the android player again, sits at the loading screen after "registering" which it hangs at until I have to force close it. Updated via googleplay it was working fine a few days ago before the googleplay update when I was using the beta.

admin

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Re: 4.15 stability issues
« Reply #4 on: May 24, 2014, 05:57:18 PM »
Hello HFX,
can you please post your login name and campaign name with the issue (no need for password of course)... or share it with Lawrence via Live Chat.
So we can eval and see if we can reproduce any issues.
We have not had reported issues like this in V4.15 and would like to nail this down.

Also, you are using AD-85? AD-150?

Regards.

HFXSigns.ca

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Re: 4.15 stability issues
« Reply #5 on: June 03, 2014, 09:52:38 AM »
Hey guys, I was able to fix my issue by uninstalling/installing the SignagePlayer again. I'm using my own custom Android sticks and it only affected 1 unit so it was something isolated.

JMH

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Re: 4.15 stability issues
« Reply #6 on: June 04, 2014, 12:57:01 AM »
Hi HFXSigns.ca. I have had this once too. Do you have any idea what caused this problem? Reinstall helped for me too.

HFXSigns.ca

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Re: 4.15 stability issues
« Reply #7 on: June 10, 2014, 09:42:49 AM »
I'm having the issue on a different Android unit now. Looks like the issue is with the local cache. If you clear it in Settings - Application Management - SignagePlayer - Clear Cache it resolves the issue. As for what's causing it I'm not sure yet. I'm going to try and recreate the problem and gather logs.

JMH

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Re: 4.15 stability issues
« Reply #8 on: June 11, 2014, 02:34:03 AM »
I will try to find a solution when it happens again with my players too. For now I haven't had this problem anymore. Clearing cache didn't work for me by the way. I really had to reinstall everything all over again (even browser and standard functions didn't work anymore).

 

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