Change to campaign allocated to player not updated

[Steven]

Using the latest desktop studio and ubuntu player.

If I change the campaign and screen associated with a player, save and restart the player, the campaign does not change on the actual player.  The new campaign is showing in the player station general properties in studio.  The only way I found to force the change was to delete the pervious campaign from studio.

[admin]

You have to make sure you:

1. Select the campaign and output
2. Click File > save
3. check the checkbox for "Update player with changes

see this: http://mediasignage.com/html/signage_video.html?videoNumber=updatePlayers

[Steven]

Yes I took these steps and tried a number of times including a hard reboot of the player and clearing the cache first.  But none of them allowed the update to take place even though the campaign and screens shows as having changed in Studio / Station.

[admin]

Please contact David or Lawrence in Live Chat and we will troubleshoot this together
Regards