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Author Topic: MediaDROID 100 v-2: Signage Controller Issues  (Read 4140 times)

BATURMEDIA

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MediaDROID 100 v-2: Signage Controller Issues
« on: November 12, 2013, 01:10:17 AM »
Hi,
we have some troubles with the Signage Controller on the mediaDROID 100 v-2 pre-installed. In the studio GUI the signage controller switches from "Running" to "Not Running" repititive on all Stations. Also the "Screenshot" function is not available and I'm afraid all other Signage Controller functions also.

My Questions: (Except why not fully functional solutions have been sold)
- What is the actual Version Number of Signage Controller for Android?
- Where can I update the Signage Controller?
- What could be the issue apart from the out-dated Signage Controller?

Thanks for support!

ANOOP

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Re: MediaDROID 100 v-2: Signage Controller Issues
« Reply #1 on: November 12, 2013, 03:38:12 AM »
The signage controller does not have versions only the signage player needs to be updated. If you are running videos the chances are that you might not be able to see the content on the screenshot. To know whether it is working put an image in the timeline and check.

BATURMEDIA

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Re: MediaDROID 100 v-2: Signage Controller Issues
« Reply #2 on: November 14, 2013, 09:23:23 AM »
Hi Anoop,

ok thanks for the info although this are not good news.
We've updated all mediaDROIDS with the actual player version and I wondered if there is an update for controller too .. so not!

I don't understand why the signage controller can't take screenshots of videos. If this is a bug then MS fix it - if not please state in description of mediaDroid!

Any idea for this on/off issue with the signage controller?

Thanks &
BR,
Selim

« Last Edit: November 14, 2013, 09:25:17 AM by BATURMEDIA »

admin

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Re: MediaDROID 100 v-2: Signage Controller Issues
« Reply #3 on: November 18, 2013, 05:01:04 PM »
for Video we use the Native Player built into your Android device ... essentially running outside the SignagePlayer to maximize performance and allow for pure hardware acceleration and BEST possible performance on video. Thus, it does not capture...  We will enhance this feature in the future...


BATURMEDIA

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Re: MediaDROID 100 v-2: Signage Controller Issues
« Reply #4 on: November 19, 2013, 09:09:40 AM »
Hi admin,

ok sounds good, would be fine if you could handle this asap ... for future projects it could be essential.
HTML should be captured correctly, right?

Any idea, why SignageController in SignageStudio showing continual on/off?

Greets,
Selim

admin

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Re: MediaDROID 100 v-2: Signage Controller Issues
« Reply #5 on: November 19, 2013, 12:13:27 PM »
HTML is same as Video, its a native external widget and so it does not capture.
yes, we have plans to enhance this in the future, but will work on our devices only as it requires special baking into OS and root access...

BATURMEDIA

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Re: MediaDROID 100 v-2: Signage Controller Issues
« Reply #6 on: November 20, 2013, 04:00:24 AM »
Hi admin,

it's a fact that the capturing feature is part of the product you are selling or providing. As we have ordered the original hardware (which is not as original as I thought) this feature doesn't work as descriped.

So it's a fact that also with original hardware your solution isn't fully functional. Therefore you should RESOLVE (not improve) this issue ASAP and not any time set in future.

You must understand that we have sold your companies solution also as fully functional and have now massiv need for exploration.
Also we have trusted that with the original hardware all functions are proved and working. Otherwise we could also order this android devices directly from original manufacturer.

BTW: My question why signage controller showing on/off continualy hasn't been answered until now.

Thanks &
WBR,
Selim

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Re: MediaDROID 100 v-2: Signage Controller Issues
« Reply #7 on: November 20, 2013, 08:58:56 AM »
The feature of snapshot will be enhanced.
as for the other question, what do you mean signagecontroller showing?

BATURMEDIA

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Re: MediaDROID 100 v-2: Signage Controller Issues
« Reply #8 on: November 22, 2013, 07:11:38 AM »
Enhancement is always good, but first make it fully functional.

The signage controller "control lamp" in Studio - Stations view is hopping from "running" (green) to "not running" (red) and back, continualy repeating on all Stations. It doesn't follow any type of behaviour pattern. There are not peaks in connection or similar. Any idea?

Therefore I asked for an update of the controller.

Thanks
WBR
Selim




admin

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Re: MediaDROID 100 v-2: Signage Controller Issues
« Reply #9 on: November 22, 2013, 03:10:29 PM »
If your Studio Station status light is blinking it means you have a network issue with a firewall most likely that is blocking connection.
it is not a controller bug.

 

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