December 04, 2021, 08:42:52 PM
Welcome, Guest. Please login or register
News: Stay up to date with everything that's happening at http://twitter.digitalsignage.com

MediaSignage support forum



Author Topic: Events across all timelines are missing  (Read 2509 times)

mediaboy

  • Newbie
  • *
  • Posts: 38
  • Karma: +3/-0
    • View Profile
Events across all timelines are missing
« on: October 28, 2013, 03:47:27 AM »
Hi, we've noticed in SignageStudio that all of the events we've created are missing from every one of our timelines. This 'change' has also populated to each of our screens. We rely on events heavily for the RemoteTouch feature, so this has rendered all of our interactive screens inoperable. Quite a serious issue IMHO, especially as a reseller relying on a stable code base for their income.

Speaking with tech support, we were advised that it may be possible for DS to perform a restore of this data only if we hadn't made any other changes, which by the time we had noticed the data loss, we had already changed/pushed some timeline data. The only option we were given was to manually re-enter all of the events (which we've since done over the weekend).

Could someone from DS verify if this is an isolated incidence (maybe this data wasn't migrated to the Amazon EC2 upgrade). Otherwise, this serves as  a heads up to anyone heavily relying on events/RemoteTouch to check them in Signage Studio and maybe verify that your screens are handling events as expected.

Mediaboy

admin

  • Administrator
  • Hero Member
  • *****
  • Posts: 5137
  • Karma: +35/-8
    • View Profile
Re: Events across all timelines are missing
« Reply #1 on: October 28, 2013, 08:54:10 AM »
It is an isolated incident, we tracked down the issue and it will not repeat.

thanks for the post.

mediaboy

  • Newbie
  • *
  • Posts: 38
  • Karma: +3/-0
    • View Profile
Re: Events across all timelines are missing
« Reply #2 on: October 30, 2013, 03:49:41 AM »
Appreciate you looking into this - thanks!

 

Carbonate design by Bloc
variant: carbon
SMF 2.0.12 | SMF © 2016, Simple Machines