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Author Topic: Signage Players stuck on "Your presentation will start soon"  (Read 2553 times)

cnekmp

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Signage Players stuck on "Your presentation will start soon"
« on: August 18, 2013, 12:41:05 PM »
We have 200 Signage Studio players running on 3rd party sticks free version of mediaCloud. Today we've faced an issue, after save/upload/restart all players stuck on DigitalSignage's ad and it says "Your presentation will start soon". While we've waited for 30 minutes, our presentation didn't start. Stations tab shows that all stations are available and the status is "playing". Restarting or making changes won't affect. The players are located in different buildings and the use different internet connections. So those are not player and connection issues at all. We need your help in this problem as soon as possible.

cnekmp

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Re: Signage Players stuck on "Your presentation will start soon"
« Reply #1 on: August 19, 2013, 08:56:21 AM »
Found the issue myself. Our players configured to play Scheduled videos. As I've changed to Sequence mode and restarted players, DigitalSignage screen comes up. Only player restart or even hard reboot fixes the issue.

 

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