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Author Topic: Players upgrading problem  (Read 1493 times)

Zdennda

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Players upgrading problem
« on: June 11, 2013, 02:04:03 AM »
After upgrading the privat SignageServer to ver. 4.11 I am not able to install/upgrade SignagePlayers - neither via SignegeStudio nor directly on Player stations.
These player-stations have not internet access. The connection to the SignageServer is OK.
Upgrading via SignageStudio – it displays „Download error: Version mismatch“ in „Last Status“ column.
Upgrading directly on the player-station – it seems that the installation runs well but the application SignagePlayer does not start. Only the process SignagePlayer is running but no response …
It does not help even the complete uninstall of the SignagePlayer and deleting the SignagePlayer cache.
AirVersion is 3.7.0.1860, OS is W7 .
The old version of the SignagePlayer (3.0.1087) is running. (I had to re-install this old version to be able to display campaigns.)

Thanks in advance for any advice.

admin

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Re: Players upgrading problem
« Reply #1 on: June 13, 2013, 07:44:21 AM »
please check with Live chat so they can evaluate this....

regards

 

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