Dear Admin / Forum Members,
We are facing problems during signup for the Enterprise / Reseller Account. After going through the process of registration link...it keeps asking to enter contact and billing details. Although its done.
After creating the account, when we login to the account it displays a message box that Contact and Billing details are incomplete and we must fill it to activate the account. I see only two fields blank there...Address 2 field and Country Field. Once I Enter both the details and click Submit. It saves the changes. After completing all steps including payment recurring method as Paypal...Still it shows Account Inactive.
If I logout and login again, then it repeats the steps and once again displays the same box informing that details are incomplete and need to fill to activate the account and then brings me to the same page of contact details and I again see those Address 2 and Country field blank. I renter,.. Re-save..-- Logout and Login ..and settings again vanishes...This keeps repeating....
Can you let me know why the Information is not getting saved to the database and why my account is not getting activated. I wrote email to billing and Filled up contact us form informing about my issue. But SAD to say that no one replied to those emails yet.
Its fine to pay for Enterprise but what about support from MediaSignage....
Why no one answers emails.
Anyway,...I request to please clarify this account issues ASAP.
Thx.
Regards,
Randhir Singh
