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Author Topic: Facebook Component  (Read 2835 times)

IPNDDS

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Facebook Component
« on: September 26, 2012, 09:15:42 AM »
Hi.  Does the Facebook component only work with a physical station set up?  It does not appear to work with the preview in external browser, web player link or signage player embedded.  Is this a bug and something that will be fixed?

Thanks

admin

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Re: Facebook Component
« Reply #1 on: September 26, 2012, 12:47:01 PM »
Facebook component is only supported on Desktop Player

IPNDDS

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Re: Facebook Component
« Reply #2 on: September 27, 2012, 10:36:04 AM »
The FB component is only working in my timeline preview but not on my actual physical player.  Any ideas?  I can access the Internet, remote access the player computer and make changes from the studio desktop but still the FB component will not play.

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Re: Facebook Component
« Reply #3 on: September 27, 2012, 12:10:39 PM »
Are you using the latest Desktop version? (Web not supported)

IPNDDS

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Re: Facebook Component
« Reply #4 on: September 27, 2012, 12:27:41 PM »
Yes, I'm using studio desktop v4.0.77 with a physical station player and latest player version.
« Last Edit: September 27, 2012, 12:29:26 PM by IPNDDS »

IPNDDS

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Re: Facebook Component
« Reply #5 on: September 28, 2012, 10:39:22 AM »
Is there a resolution or do you have any suggestions?

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Re: Facebook Component
« Reply #6 on: September 30, 2012, 07:14:44 AM »
I tested on my end and seem to work fine.
Please try and clear cache and also be sure to allow FW access for the device.
If it fails, speak to Live chat so they can try as well with your account info.

IPNDDS

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Re: Facebook Component
« Reply #7 on: September 30, 2012, 11:41:34 AM »
I did clear the cache.  What is FW access?

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Re: Facebook Component
« Reply #8 on: October 01, 2012, 08:23:21 AM »
Firewall access.

 

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