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Author Topic: Local video resources are blank  (Read 2298 times)

mr0ldie

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Local video resources are blank
« on: August 15, 2012, 05:22:56 AM »
Hello, I have an ad campaign and have uploaded several local resources including images and video. I have about five videos I've uploaded, all the same length and format (.mp4), and all play fine on my computer. However, after uploading them to signage studio and save/syncing, only the first video I have uploaded will play correctly. The second video will play the duration and I hear audio, but just a black screen for video. All the rest simply have black screens, no audio and no file details in the studio. Any idea what's wrong?

admin

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Re: Local video resources are blank
« Reply #1 on: August 15, 2012, 06:02:37 AM »
Due to the hundreds of different encoders available today, it is possible that some of your files may not run properly in your signage presentation.

That is why we highly recommend you use a Freeware utility like FREEMAKE to convert your media files to standard format including FLV, PNG or SWF. This will eliminate any encoder /decoder issues you may experience. You can read our conversion format document here:
http://mediasignage.com/html/media_file_conversion.html

And download the Free media format converters here:

http://www.freemake.com/
http://www.erightsoft.com/SUPER.html

mr0ldie

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Re: Local video resources are blank
« Reply #2 on: August 15, 2012, 08:14:09 AM »
Ok, I'll give those a go. Thank you for the speedy reply.

mr0ldie

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Re: Local video resources are blank
« Reply #3 on: August 19, 2012, 05:52:03 PM »
That took care of it, thank you.

 

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