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Author Topic: Using "Custom RSS" component causes .mp4 videos not to play  (Read 5023 times)

nathanvy

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I have discovered that if I use the Custom RSS component in a campaign that includes MP4 video, the videos will not play.

  • Relevant info:
    • Player version:  3.0.1110 (Windows)
    • Air Version: 3.1.0.4880
    • Video file in question is H.264 MPEG-4 AVC, at 24fps 900x600
  • To reproduce:
    • Create a timeline with at least two channels.
    • In one channel, schedule your mp4 video.  In another channel, use a Custom RSS component.  Drag a scene onto the RSS component that incorporates dynamic positioning of the RSS items.
    • Attempt to play the campaign on a windows machine.
     
  • Expected results:  Normal playback
  • Actual results:  MP4 videos do not play and instead are rendered as black, blank squares of the appropriate resolution(s).
  • Notes: 
    • I have no Apple machines to test on, and Adobe dropped AIR support for Linux so I can't test on Linux either.
    • I am not sure if this bug requires dynamic positioning of elements to reproduce or not, but I included it anyways.
    • Note also that videos play normally when viewed in the Resources browser
« Last Edit: May 04, 2012, 09:18:35 AM by nathanvy »

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Re: Using "Custom RSS" component causes .mp4 videos not to play
« Reply #1 on: May 04, 2012, 06:44:09 PM »
MP4 is supported and we use it many of our samples... please try to convert to another version of the H.264, you can use:
http://www.freemake.com/free_video_converter/

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Re: Using "Custom RSS" component causes .mp4 videos not to play
« Reply #2 on: May 04, 2012, 06:44:41 PM »
I re-read your post, Custom RSS only support text, not videos.

nathanvy

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Re: Using "Custom RSS" component causes .mp4 videos not to play
« Reply #3 on: May 07, 2012, 09:01:56 AM »
I'm not using the RSS player to play video.  The RSS player is playing text.

But if I use the Custom RSS player in a timeline, and there is mp4 video in the same campaign, that video will not play.

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Re: Using "Custom RSS" component causes .mp4 videos not to play
« Reply #4 on: May 08, 2012, 04:38:20 AM »
the RSS component and the Custom RSS component only plays text. If you need videos you will need to use the MRSS/Podcast component.

ecolmar

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Re: Using "Custom RSS" component causes .mp4 videos not to play
« Reply #5 on: May 10, 2012, 03:21:13 PM »
You are misunderstanding the problem...Please read carefully what "nathanvy" is explaining : he is NOT using Custom RSS to play video. The screen includes 2 divisions : one division includes TEXT Custom RSS and the other division includes MP4 Video.
It should work, but it does not : the TEXT Custom RSS is displayed but not the mp4 Video in the other division.
I am interested in this post because I met the same problem not long ago and I thought I made something wrong...

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Re: Using "Custom RSS" component causes .mp4 videos not to play
« Reply #6 on: May 11, 2012, 10:27:06 AM »
ok did a test created a custom rss and added an Mp4 video  one on each screen division and it works perfectly.

http://mercury.signage.me/WebService/SignagePlayerApp.html?eri=f7bee07a7e79c8f1d7951b4d24de4713c22f160f5ebf627e&playerParams=117998738009050f9ab8a92fedc8077997d2d4

Image of actual signage player desktop screen shot below.



My guess is your mp4 is encoded by an unsupported encoder. Convert to mp4 using freemake.

http://www.freemake.com/

 

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