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Author Topic: Signage Player shows Blank while There's No Connection  (Read 2174 times)

polipo

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Signage Player shows Blank while There's No Connection
« on: February 14, 2012, 02:57:58 AM »
Hi,

As many questioned on this forum, my system suddenly showed only the grey-black Signage Player window (without any text). I have made sure that the caching was fully complete (showed on the Signage Studio -> Station). Oddly, this issue happened not exactly when the mediaServer turned down. But several hours after that.

My Signage Player at that time was 3.0.0xxx version. I have tried to looking the newer one (as I read on the other thread, maybe with update it to version 3.1 can solve the problem). But, I just got cloudPlayer.air version 3.0.11xx
And sadly, the problem still there after updating.

Where I can get cloudPlayer.air version 3.1 or 3.2?
Or is there any suggestion how to fix this?
*as for now I need the mediaServer to maintain on the other store that has not internet connection.

**fyi, I was implementing mediaServer on this system.

Looking forward to your reply. Thank you team.

admin

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Re: Signage Player shows Blank while There's No Connection
« Reply #1 on: February 14, 2012, 03:38:14 AM »
drop by Live support: http://chat.mediasignage.com

and we will sort this out

 

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