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Author Topic: [Need Info] Error when Install mediaServer  (Read 5708 times)

polipo

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[Need Info] Error when Install mediaServer
« on: November 08, 2011, 06:19:49 PM »
Hello,

is there anyone has problem like this when installing mediaServer?[/b]

error screenshot:


this is the problem details:


the problem get bothered when I have to repeat the installation. It's going from the first phase! Which means download again 600 MB files!!

So far, the error has gone suddenly (after the 4th installation). So far I don't know the reason..  ???

I'm affraid this will happen next time to another customer. So, my suggestion, please make the installation can be continued on mid step/phase. If possible between the download phase and the next phase.

Thank you.
« Last Edit: November 09, 2011, 05:58:48 AM by polipo »

admin

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Re: [Need Info] Error when Install mediaServer
« Reply #1 on: November 09, 2011, 07:11:13 AM »
Please talk to Live Chat so we can have a developer RDP and see why it crashes.

Is this a Windows 2008 64 bit server English version?

Is this a clean install? (server didn't have previous version of mediaSERVER)

Sean.

polipo

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Re: [Need Info] Error when Install mediaServer
« Reply #2 on: November 10, 2011, 06:27:58 PM »
Thanks Sean.
The installation is done. As I mentioned above, I did not know exactly the cause. Suddenly it successfully installed on the x-times trial.

Yes I'm using Windows Server 2008 64-bit.

My recommendation it's better if you can separate the download and installation process. It takes time if we have to start over the download while we get an error at the installation phase.

Thanks

admin

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Re: [Need Info] Error when Install mediaServer
« Reply #3 on: November 10, 2011, 08:24:16 PM »
thx for the update, glad it worked out...

 

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