Android Player Not working Waiting for ping

[eldin.glamocic]

Hello,

We are having an issue with our android players we have several different locations all throughout the united states our Cedar Falls office is our main headquarters we have 6 android players all the same model here and at all of our other locations. The 6 in Cedar Falls work fine but the ones in other cities dont. They are all connected to a password protected guest network. The screen will go black on them and keeps cycling in the studio red, yellow, then green. Keeps showing like it is online, but then goes offline. There is a red eye on we tried to factory reset the device we tried to uninstall the program reinstall it and none of it worked.

Sometimes it says waiting for ping... Trying to connect almost like it is offline but it is online you can connect it. Does anyone know what this could be?

Thank you,
Eldin

[admin]

what is the setup of the other units other than the 6 without issue? like are they using wifi or not? how about content like images and videos - are they all of the same resolution, dpi, quality/compression setting (the file size would indicate their differences - for video, divide the file size with the number of seconds).

it looks like it has more than one issue - if the player goes red, it indicates the player is going offline which can be that the content you have may be causing issue. if its toggling between yellow and green, its more likely that its the content also.  we however are not discounting there are issues with the network as well.

it would be best to join us on chat so we can troubleshoot the issue faster. join us at http://chat.digitalsignage.com

best regards

-ADMIN