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Author Topic: onResellerInfo error message  (Read 2721 times)

tlawrence

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onResellerInfo error message
« on: March 10, 2011, 10:17:52 AM »
When launching the SignageStudio on any system (PC or MAC), an error window comes up saying onResellerInfo 'Can't get reseller info'

Running 3.0.1030 internal mediaSERVER and we've had this error message a few times.  Restarting the server seems to let users back into the application, but it is not a long term solution.
We also had this error on earlier releases of the version 3 software.

admin

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Re: onResellerInfo error message
« Reply #1 on: March 10, 2011, 01:57:33 PM »
Are you running the machine in VM? This is normally an error that occurs when the mediaKEY is disconnected and so a reboot fixes that. Let me know...

And if this happens again we can have a developer take a look using TeamViewer.

Always glad to help,

Eddie - MediaSignage.com

tlawrence

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Re: onResellerInfo error message
« Reply #2 on: March 10, 2011, 02:18:52 PM »
Nope, it's a physical server with the key attached directly.
I'll start a support session next time it comes up.

thanks for the quick response.

 

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