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Author Topic: JSON Feed Not Working  (Read 1283 times)

topangan

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JSON Feed Not Working
« on: August 15, 2021, 04:56:30 PM »
Anyone out there having issues with their JSON feed?  I am noticing that the data is not displaying on certain devices for some reason.  This affects Windows and Android DS players.  Since we use JSON feeds for almost all our customers, I need to find a fix asap...Thanks

topangan

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Re: JSON Feed Not Working
« Reply #1 on: August 19, 2021, 02:51:26 PM »
As an update, this has been resolved.  I was using google as my front end for a JSON feed and they made an update to their API which caused the feed to fail.  I was able to find another method to get this feed which is now working.  Not sure if this Google API update is affecting any other DS components but the DS team is aware of this.

dsign

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Re: JSON Feed Not Working
« Reply #2 on: August 19, 2021, 07:18:31 PM »
We are not getting data through Google sheets either, seems to be the Google API update causing the issue. May I know what other method you are using to make it work? Thanks.

topangan

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Re: JSON Feed Not Working
« Reply #3 on: August 20, 2021, 03:24:43 PM »
I would need to know more about your specific setup to suggest an alternative.  Are you using the google sheets component or some other way to get data from google sheets?  Not sure if you can send private messages on this forum but if you can, you can pm me.

dsign

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Re: JSON Feed Not Working
« Reply #4 on: August 20, 2021, 07:47:30 PM »
We use Google sheets component to pull the data. Let me know if you have any suggestions. Thanks.

topangan

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Re: JSON Feed Not Working
« Reply #5 on: August 21, 2021, 04:17:47 PM »
We used to use the google sheets component however we found that it intermittently would not pull the data back from Google Sheets.  Now we use the json component to pull the Google Sheets data and it has been rock solid.  This option does require you to add an appscript to your Google Sheet document to get the JSON data feed and you will need to setup the scene in DS to receive and display the data.  If you want to do this, send me a pm and I can assist.

byoung

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Re: JSON Feed Not Working
« Reply #6 on: August 21, 2021, 09:46:01 PM »
I'm having the same problem - super frustrating. I'm interest in your workaround too.
I'm new in the forums - how do we send PMs?

topangan

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Re: JSON Feed Not Working
« Reply #7 on: August 22, 2021, 11:14:57 PM »
I believe if you click on my name, you will see my email.

dsignn

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Re: JSON Feed Not Working
« Reply #8 on: August 23, 2021, 03:32:51 PM »
We used to use the google sheets component however we found that it intermittently would not pull the data back from Google Sheets.  Now we use the json component to pull the Google Sheets data and it has been rock solid.  This option does require you to add an appscript to your Google Sheet document to get the JSON data feed and you will need to setup the scene in DS to receive and display the data.  If you want to do this, send me a pm and I can assist.

Please check, I sent you PM over the weekend..

byoung

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Re: JSON Feed Not Working
« Reply #9 on: August 24, 2021, 09:02:53 PM »
Thank you topangan - I sent you an email a couple days ago.

Lani

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Re: JSON Feed Not Working
« Reply #10 on: August 25, 2021, 06:35:26 PM »
Hello,
I was also looking for help on a workaround for the google issue. 
Topangan I sent you an email the other day.
Thanks for any help you can offer on this.

topangan

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Re: JSON Feed Not Working
« Reply #11 on: August 25, 2021, 11:09:54 PM »
For those of you whom have messaged me about this, if you haven't heard from me it is because i have not received your pm's.  Better just to direct email me using the email address that is posted in my profile.

 

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